- Coinbase (Richmond, VA)
- …(CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. We eliminate pain points, empower customers via ... or regulatory environment * Experience implementing or scaling LLM-based tools in customer support (eg, contact attribution, automation, or sentiment analysis) *… more
- Capital One (Chesapeake, VA)
- …lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework ... customer experiences, and control environments. + Lead or support issue management activities, including root-cause validation, remediation planning, and… more
- ICF (Reston, VA)
- …ACD, agent softphones, call routing, recording, surveys, and reporting + Support agent desktop environments (softphones, browser-based tools, screen pops) + ... customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent , Zendesk AI, or similar) and chatbots/virtual agents. **Preferred Skills/Experience:**… more
- Anywhere Real Estate (Virginia Beach, VA)
- …of the transaction, from contract to close, to create a seamless experience for the agent , consumer and all deal parties. You are part of a collaborative team that ... is in reliable and skillful hands. **This position is 100% remote and will support various markets, primarily** **_in Florida_** **. The ideal candidate will be able… more
- Oracle (Richmond, VA)
- …serving systems for LLM inference and agent orchestration. - Design agent -native runtime environments that support dynamic planning, tool calling, memory, ... pivotal role in designing, building, and optimizing LLM infrastructure, agent execution runtimes, and next-generation developer platforms. You'll collaborate closely… more
- Oracle (Richmond, VA)
- …comprehensive support throughout the implementation, coordinating closely with the customer , internal team, and product support to drive the successful ... **Job Description** **Oracle Customer Success Services** As a key member of...project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and… more
- Public Consulting Group (Richmond, VA)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that ...support platform, implement best practices, and ensure that customer tickets are being addressed within set metrics and… more
- Teleperformance USA (VA)
- …can be streamlined to improve engagement and retention while remaining compliant.** + ** Customer Support Collaboration:** **Work closely with the Customer ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...with specialist teams, such as licensing analysts, IT, and customer support , to achieve common goals.** +… more
- Capital One (Richmond, VA)
- …satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions + ISP download speeds on VPN must be at ... operations. The associate will engage in dealer resolutions, Dealer Navigator support , call/chat, product support and billing. **Responsibilities:** + Execute… more
- Microsoft Corporation (Reston, VA)
- …our customers, to create the foundational knowledge that enables us to make customer -first decisions in everything we do. In doing so, we create life-changing ... record (eg, pipeline updates, time tracking). Collaborates across Microsoft and customer /partner teams through on-strategy delivery to achieve customer /partner… more