- Highmark Health (Richmond, VA)
- …Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance of ... monitoring from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly, monthly, and annual time… more
- Verint Systems, Inc. (Richmond, VA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more
- Steampunk (Mclean, VA)
- …part of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? Steampunk ... complete life cycle of solution development and delivery, providingAgile Project Management support and Scrum Master support for Agile teams, coordinating with… more
- CACI International (Quantico, VA)
- …of three (3) years' experience conducting or supporting CI Investigations as a Special Agent in support of CI Investigations in Cyberspace. The Mid- Level Cl ... in a Windows Environment. The CI SME assigned to support this course will deliver classroom-based instruction and assess...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Ryder System (Richmond, VA)
- …business partners, and vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...in order to effectively utilize its capabilities. Provides training support to end-users and others in the department. +… more
- USAA (Chesapeake, VA)
- …programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary ... impact of each initiative. As a dedicated **Project Manager I** , you will support the Personal Lines Operations and Planning Team within in Property and Casualty.… more
- Veracity Consulting Group (Glen Allen, VA)
- …for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will contribute as a senior leader of the project ... Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM -...delivery and solution delivery team including: + Support implementation workshops to gather business/technical agile user stories… more
- Owens & Minor (Richmond, VA)
- …leadership (primarily SVP Products, SVP Finance, SVP Operations), providing guidance and support on managing the performance of the BU. Responsible for business unit ... financial results as reported in the company financial statements. + Change agent : encourages new ideas, processes and approaches. Champions and enables a culture… more
- Steampunk (Mclean, VA)
- …of a program that is Agile? Are you interested in being an agent of change on a team committed to achieving client-focused, mission-driven excellence? **Steampunk** ... of solution development and delivery, providing Agile Project Management support and Scrum Master support for Agile...practices and release management standards that align with the customer 's process. This individual will also ensure the team… more
- Steampunk (Mclean, VA)
- …instructions to improve LLM behavior in constrained environments (eg, RAG pipelines, multi- agent workflows, decision support systems). + Identify, clean, label, ... "Data Scientist", but a technologist with excellent communication and customer service skills and a passion for dataand problem...management tools at scale - cloud experience preferred + Support an Agile software development lifecycle + You will… more