- Mass Markets (Las Cruces, NM)
- …have established ourselves as a trusted partner in the industry. We're hiring Customer Service Representatives to support both inbound and outbound service ... to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to… more
- Mass Markets (Las Cruces, NM)
- …ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer sales ... POSITION OVERVIEW ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center...(FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and… more
- Mass Markets (Las Cruces, NM)
- …ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer sales ... in the industry. As a day shift Call Center Agent , you will be either dedicated to a specific...(Not Required) + One (1) year of experience in customer service, technical support , inside sales, back-office,… more
- Mass Markets (NM)
- …a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer 's experience, providing exceptional ... solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (NM)
- …trusted partner in the industry. We are seeking a Spanish-speaking Licensed Health Insurance Agent . As a key member of our team, you will be responsible for ... and company policies. + Deliver high-quality service to ensure customer satisfaction and retention. + Respond to customer...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Las Cruces, NM)
- …RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support , and customer sales interactions. ... excellent interpersonal skills Preferred (Not Required) + 1+ year experience in customer service, sales, technical support , or administrative roles + Experience… more
- Mass Markets (Las Cruces, NM)
- …ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support , and customer sales ... call through effective problem-solving + Research and retrieve information across systems to support customer needs + Accurately document and process claims and… more
- Mass Markets (NM)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze real-time data… more
- Mass Markets (NM)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Verint Systems, Inc. (Santa Fe, NM)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the… more