- Mass Markets (Mesilla, NM)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Mesilla, NM)
- …multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- BMO Financial Group (Albuquerque, NM)
- …understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic ... sales and service in the best interests of the customer . Advises customers on products and strategies that meet...well as restrictions on performing in a real estate agent capacity. + Fosters a culture aligned to BMO… more
- Mass Markets (Las Cruces, NM)
- …training tools and techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, ... the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of… more
- Mass Markets (NM)
- …programs to enhance agent skills and knowledge. + Offer guidance and support to team members to help them achieve their professional goals. + Assign tasks ... such as quality scores, average handle time (AHT), and customer satisfaction (CSAT). + Provide ongoing training and development...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (NM)
- …a dynamic and driven Bilingual Spanish Recruiter to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong ... + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- BMO Financial Group (Albuquerque, NM)
- …for this position as well as restrictions on performing in a real estate agent capacity. + Develops and executes a market business plan, including sales strategies, ... core business / group processes. + Provides input to program development and marketing strategies to grow the market share. + Identifies, refines, and shares… more
- Coinbase (Santa Fe, NM)
- …that partner with non-engineering functions (eg, Finance, HR, Legal, Operations, Marketing , Security) to identify, prototype, and scale high-impact AI automation ... needs. Write high-quality, well-tested code in Python and Golang to support these solutions. * *Deploy Sustainable Solutions:* Collaborate with cross-functional… more