- Mass Markets (Killeen, TX)
- …issues and ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement ... and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- PNC (Houston, TX)
- …and execution to deliver excellent optimized payment experiences that delight our customer and grow the business. You will partner with several key stakeholders ... including customer care center, employee readiness, technology, fraud, risk, and...* Curious * Accountable * Trustworthy * A change agent * Intentional * Cool under pressure * Independent… more
- Vistra (Irving, TX)
- …3) Management of relationships with external analytics vendors 4) Perf. reporting to support marketing channels and agent -level performance management needs ... support key strategic priorities and focus areas, incl. customer counts, margin and life assumptions that underpin financial...that support mission critical business activities + Support Pricing & Marketing teams to make… more
- Mass Markets (Killeen, TX)
- …multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you ... + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Realtor (Austin, TX)
- …rates. + Influence and align senior stakeholders across Product, Engineering, Sales, Marketing , Customer Success, and Business Development to achieve shared ... mobile-first experience across lead management, performance tracking, campaign insights, support tools, and account management. + Drive complex product initiatives… more
- HP Inc. (Spring, TX)
- …preferred + 7-10+ years of work experience, preferably in product marketing , sales enablement, go-to-market strategy, customer research, product management, ... pricing, product positioning and differentiation based on industry trends and customer needs. + **Product Development and Lifecycle Management:** Oversee the… more
- nVent (Hitchcock, TX)
- … of production plans. + Coordinate and facilitate activities that respond to customer and market needs through contact with Sales/ Marketing and district sales ... in a multifaceted and collaborative environment, interacting with various departments including marketing , IT, and customer service to achieve project goals. +… more
- CVS Health (Austin, TX)
- …presentation skills required.** **Develops and cultivates collaborative teams within support areas of Marketing , Legal, Digital, Inventory, Pricing, ... use all available tactics including Assortment, Promotions, ExtraCare, Digital, Social, Marketing , Store Brand and Supplier Capabilities to reach or exceed goals.… more
- Mass Markets (Killeen, TX)
- …with experience. While prior contact center experience isn't required, Experience in customer service, technical support , inside sales, or back-office support ... about building relationships and turning the knowledge, you gain in training into customer wins. We provide all new employees with world-class training, so all… more
- Mass Markets (TX)
- …programs to enhance agent skills and knowledge. + Offer guidance and support to team members to help them achieve their professional goals. + Assign tasks ... such as quality scores, average handle time (AHT), and customer satisfaction (CSAT). + Provide ongoing training and development...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more