- Highmark Health (Columbus, OH)
- …Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and assistance ... from the Command Center. **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call volumes for daily, weekly,...progressive experience + Experience as a forecasting or scheduling analyst OR experience in a call center… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …"own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support ... problem solving 100% over the phone, chat, and remote support in a high-volume call center environment....Service Desk analyst is responsible for resolving support requests as well as meeting customer … more
- Cardinal Health (Columbus, OH)
- …work and eventual Rheum Clinical team to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account * Once ... **_What Rheumatology (Rheum) Customer Success contributes to Cardinal Health_** The Clinical...manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding… more
- Huntington Ingalls Industries (Dayton, OH)
- …techniques for management and use of extremely large data sets for use by data analyst for our DoD customer 's organization. This position will be performed at ... engineering, software and hardware development uniquely enable us to support sensitive missions for the US military and federal...the DoD customer site at Wright-Patterson Air Force Base. #LI-HB1 Essential… more
- Post Holdings Inc. (New Albany, OH)
- … innovation, marketing and manufacturing. Responsibilities Position Overview: The Lead IT Technical Support Analyst plays a leadership role within the End User ... act as an escalation point for the most difficult customer support issues within the IT ...Support ITSM needs include email communications, major incident call support , leading CAB meetings, problem management,… more
- Huntington Ingalls Industries (Dayton, OH)
- …reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the US military and federal agency partners. ... internship, the SkillBridge intern will train as an Information Technology Analyst within HII-Mission Technologies, reporting to a designated HII Supervisor, with… more
- Eaton Corporation (Beachwood, OH)
- …organization meet its objectives. As the Senior Specialist IT - Business Analyst , this individual excels in utilizing various business analysis tools and techniques, ... and or solution function, and validate that the requirements support the delivery of value. * Business Process Design:...development of use cases and test scenarios with the customer to ensure integration and/or user acceptance testing is… more
- Eaton Corporation (Beachwood, OH)
- …team. You will balance new features against continuous improvement, system health, and support . You will work directly with a team of analysts, engineers, and other ... define user stories, and provide the voice of the customer within product processes. You will also manage the...increments and releases; define goals for team sprints * Support the onboarding of internal and external resources *… more
- Fifth Third Bank, NA (Norwood, OH)
- …employees. The analyst will escalate issues to internal and external support teams and assist with troubleshooting efforts. Strong technical writing skills are ... Lead IT incident bridge calls to resolution by providing on- call engagement, escalations, and written and verbal status updates....to prevent system outages and respond to incidents before customer impact. + Support system and application… more
- PNC (Strongsville, OH)
- …should have proficiency in: Quality Assurance Leadership and/or Business Systems Analyst Experience Kafka, Elastic, Web Services (Restful and SOAP), Test Automation, ... and to continue building upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices that align customer … more