- Serco (Crystal City, VA)
- …JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer . Exact days in office at the JPO must be ... **Position Description** Serco is excited to continue our support to the F-35 Joint Strike Fighter Program...to include development, production, and sustainment. Our Senior Program Analyst , F-35 AV PMO position is located in Crystal… more
- Pearl Interactive Network (Richmond, VA)
- … (QAA)** is responsible for ensuring the quality of services provided by support staff, including team leaders, supervisors, and customer service representatives ... maintain systems for capturing, analyzing, and reporting quality measures related to call handling, customer interactions, and service outcomes. + **Reporting &… more
- Evolent (Richmond, VA)
- …emerging technologies, and best practices to recommend innovative solutions that enhance the customer service experience. * On- Call Support : Provide periodic ... Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst , Contact Center Technology plays a pivotal role in supporting, enhancing, and… more
- Mass Markets (VA)
- …adjust schedules as needed to manage call traffic efficiently. + Oversee call queues to ensure customer interactions are handled effectively. + Analyze ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team. This role... call center environment. + Experience in a call center or customer service environment. +… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Works closely with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for ... Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you… more
- Intermountain Health (Richmond, VA)
- …time and attendance, customer relationship management) The Principal analyst is responsible for providing overseeing technical support , configuration, ... applications and their technologies throughout their lifecycle (eg, selection, implementation, support , archival and decommissioning). The Principal analyst will… more
- Serco (Crystal City, VA)
- …JPO office may increase to provide onsite support up to 5 days per week to support the needs of the customer . Exact days in office at the JPO must be ... **Position Description** Serco is excited to continue our support to the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management … more
- Koniag Government Services (Alexandria, VA)
- …a Cyber Defense - Senior Security Operations Center/Incident Response Analyst to support **KDS** and our government customer in Alexandria, VA. We offer ... more. KDS is seeking an experienced Senior SOC/Incident Response Analyst to lead security monitoring, detection, and response activities...playbooks + Coordinate with external security teams + Provide on- call support for major incidents + Lead… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** ... **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and...vital system designed to offer a unified interface for Customer Service Representatives (CSRs) to effectively address the needs… more
- Bank of America (Richmond, VA)
- …non-monetary data to minimize fraud loss exposure and negative impacts to the customer experience. Key duties include analytical support on strategy creation and ... Fraud Analytics and Innovation Lead Analyst Newark, Delaware;Plano, Texas; Richmond, Virginia; New York,...of current fraudster tactics to expand our capabilities, reduce customer friction, and make strategic investment decisions. Data related… more