- The Gleason Works (Rochester, NY)
- …Inside Sales Representative is responsible for providing internal and external customer service for Gleason machines and support equipment. The ... more. Why work at Gleason? + Excellent benefits package including a 6% Company 401(k) match + Flexible scheduling + Tuition Assistance Program + Employee Assistance… more
- American Express (New York, NY)
- …campaign planning, execution, and optimization-ensuring alignment between Marketing and Sales, to support customer growth and revenue generation. + Build test & ... As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills,… more
- US Bank (New York, NY)
- …De-escalate situations involving dissatisfied customers, offering patient assistance and support Guide customers through troubleshooting, navigating the company ... and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes...our people, process, and technology to create the ideal customer experience during every interaction. Our hiring and training… more
- PagerDuty (Albany, NY)
- …revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and ... award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief...have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in… more
- Amazon (New York, NY)
- …ML, proactively react, predict, and prevent problems. As a Principal Observability Customer Success Specialist within the AWS Specialists & Partners (ASP) ... Customer Success Center of Excellence organization, you will drive...Success Specialist teams, partners, and Professional Services, you will support service adoption plays. This position is part of… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services ... (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network… more
- Amazon (New York, NY)
- …the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and ... emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our solutions across...value of our services to customers and partners * Support the creation of business cases, ROI models, and… more
- Wolters Kluwer (Colonie, NY)
- …in refining customer service processes and procedures. + Provide mentorship and support to junior associates. + Handle escalated customer issues and ensure ... other support software. + Process Improvement: Skilled in optimizing customer service operations. + Industry Knowledge: Updated knowledge of relevant industry… more
- LiveRamp (New York, NY)
- …**OR experience in customer -facing roles, such as Implementation, Project Management, Customer success and/or Customer Support roles within a growing ... identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and… more
- Patterson Companies, Inc. (Rochester, NY)
- …a current knowledge of company products, policies and procedures ** Customer Support :** + Develop strong working relationships across the business/functions, ... your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first,...as with customers and manufacturing partners. + Provide impeccable customer service and sales support ; respond to… more