- NTT America, Inc. (Richmond, VA)
- … Engagements is responsible for managing the successful project delivery, pre-sales support and customer satisfaction to NTT Data Business Solutions Inc. ... Years or 20, Discover Rewarding Journeys with Us!** The **Vice President, Customer Engagements** will provide leadership within the NTT Data Business Solutions Inc.… more
- Datavant (Richmond, VA)
- …and external relationships through passion, empathy, and hard work + Help create a company -wide culture of customer -centricity **What You Bring To The Table:** + ... Datavant is a data platform company and the world's leader in health data...vision for healthcare. We are looking for an experienced Customer Success pro who thrives in an entrepreneurial environment.… more
- Cardinal Health (Richmond, VA)
- **_What Customer Order Management contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer ... contract administration, customer orders, and problem resolution. Customer Order Management is responsible for expediting orders by...an exceptional experience by phone. Our front line phone support agents are our first point of contact to… more
- IBM (Herndon, VA)
- …security, and scalability in their cloud journey. **Your role and responsibilities** Customer Success Architects help HashiCorp (an IBM Company ) customers define ... IBM Software means you'll be part of a team that transforms our customer 's challenges into industry-leading solutions. We are an infinitely curious team, always… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to… more
- Amazon (Arlington, VA)
- …services are launched and evolved. * Serve as an advocate on behalf of the services, support teams, and the customer . Make recommendations based on Voice of the ... The IT Services (ITS) organization seeks a highly motivated Customer Success Manager (CSM). As a CSM, you will...or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit… more
- The Hertz Corporation (Richmond, VA)
- …impact. The ideal candidate will bring: + Experience leading or influencing high-volume customer support , loyalty programs, or other customer operations + ... our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a...Revenue, and Experience You will own / lead omni-channel support operations (phone, live chat, email, and agency correspondence)… more
- Somatus (Mclean, VA)
- …Lives, Better Lived(R)** As the largest and leading value-based kidney care company , Somatus is empowering patients across the country living with chronic kidney ... a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of… more
- Dollar Tree (Chesapeake, VA)
- …associate issues.** **Act as a specialist in the escalation process, providing guidance and support to the customer support agents to help resolve ... escalated issues.** **Responsibilities** **Anticipate and swiftly respond to escalated customer issues.** **Provide guidance and feedback to frontline agents.**… more
- ServiceNow, Inc. (Vienna, VA)
- …. Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem . Act as a customer advocate within the company , ... impact on the function or industry. + 3+ years of experience providing customer professional services or related business consulting support . + Ability to… more