- Bank of America (Plano, TX)
- …supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs + Identifies ... and procedures, serving as a focal point for the customer , client, and associate experience, restoring complex production incidents...Qualifications:** + 2+ years of IT experience in Production Support Services + Ability to lead and… more
- Lockheed Martin (Fort Worth, TX)
- …support requirements\. Point of contact for contractor's logistics efforts with the customer \. Ensures that all support system elements are integrated into ... and internal Program and Engineering teams, ensuring effective reach\-back support \. Provides regular status updates to the customer...a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible… more
- Palo Alto Networks (Plano, TX)
- …motivated and customer -focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base providing technical support ... service skills + Previous experience in at least one customer -facing technical support position as Senior ...platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams… more
- Applied Materials (Austin, TX)
- …Responsibilities:** + Draw from your specialized expertise to provide high-visibility customer support through on-site installations, system diagnoses, and the ... of our employees. We're committed to providing programs and support that encourage personal and professional growth and care...resource for junior colleagues and a liaison between the customer and business unit; you may also lead… more
- ADP (El Paso, TX)
- …interfaces with internal business partners such as payroll and all our Support Groups. Utilize extensive 401(K) product knowledge and experience to support ... skills. Demonstrates strong listening skills + Utilizes tools to support daily functions such as Microsoft Office Products (Word,...solving skills. + Ability to coordinate and take the lead on conference calls. + Ability to gauge client… more
- IBM (Austin, TX)
- …product engineering meetings * Collaborate with account managers to schedule, coordinate, and lead customer debugging calls * Document and record all activity ... very good understanding on how infrastructure as code works.5+ years of Support Engineering experience (or comparable customer -facing technical role), preferably… more
- Amazon (Dallas, TX)
- …of the products in the MSP product suite * Provide requirements and "voice of the customer " feedback to development and support teams * Up to 75% travel expected ... experiences in ways we can't even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team is responsible for providing support to… more
- Lockheed Martin (Fort Worth, TX)
- …field technical support to contractor Field Service Engineers \(FSEs\) and customer personnel on F\-22 operational, training and test sites\. Maintain open lines ... performance indicators to identify emerging failure trends\. Provide on\-site support as requested by customer , site manager...a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible… more
- NRG Energy, Inc. (TX)
- …variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! **Job Summary** **:** Develop, ... and maintain consistent Operations standards and best practices in support of NRG's objectives **Essential Duties/Responsibilities** + Demonstrate leadership by… more
- Ryder System (Austin, TX)
- …brands. We are looking for an experienced Senior Manager of Application Development & Support to lead and oversee the execution of development, testing and ... applications. As a Senior Manager of Application Development & Support , you will play a critical role with development...platforms across a wide variety of technologies. You will lead a team of developers and solution architects in… more