- Capital One (Mclean, VA)
- Manager, Risk Management: Card Risk Customer Services Strategy & Controls Do you like working in the spotlight? Are you ready to work on the front line of a top 10 ... and solutions are both welcomed and rewarded. Risk Managers lead , advise and innovate on top transformational initiatives across...inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital… more
- SHRM (Alexandria, VA)
- …We are seeking an experienced and innovative Director of Market Research & Customer Insights to lead our enterprise research and insights function, advancing ... and organization types. **Brand, Market, and Competitive Intelligence** + Lead tracking of brand health and equity across key...+ Advise on product-market fit and go-to-market strategy. + Support innovation cycles with insight on customer … more
- Amazon (Arlington, VA)
- …services are launched and evolved. * Serve as an advocate on behalf of the services, support teams, and the customer . Make recommendations based on Voice of the ... The IT Services (ITS) organization seeks a highly motivated Customer Success Manager (CSM). As a CSM, you will... to address both stated and unstated needs. * Lead portfolio management for assigned product/service with a focus… more
- Amazon (Arlington, VA)
- …into analysis requirements and identify meaningful insights that help Amazon improve our customer experience - Study Management: lead large and complex studies, ... Description Are you Customer obsessed and eager to propose opportunities and...and actions to improve our customers' experience - Team: support hiring and on-boarding of new team members and… more
- Prime Therapeutics (Richmond, VA)
- …decision we make. **Job Posting Title** VP, Enterprise Implementations & Customer Success - REMOTE **Job Description** The Vice President Enterprise Integration ... and Customer Success is responsible for leading the development and...clients and the industry. This position will shape Prime's lead product offering and services provided to clients; driving… more
- Amazon (Arlington, VA)
- …exceptional organizational skills. - Ability to rapidly learn new domains to lead domain-specific discussions about processes, metrics and customer experiences. ... Description Are you passionate about improving customer experiences on Amazon and innovating with GenAI...different shopping experiences. Key job responsibilities * Product Management: Lead large and complex studies, including scope alignment with… more
- Amazon (Arlington, VA)
- …the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and ... emerging Generative and Agentic AI technologies to radically change customer 's experience in seeding and scaling our solutions across...value of our services to customers and partners * Support the creation of business cases, ROI models, and… more
- Michaels (Lynchburg, VA)
- Store - LYNCHBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the ... recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and...team to achieve their role KPIs + Plan and lead the execution of class and in-store events in… more
- EDB (Richmond, VA)
- …Support Platform Expertise:** + Drive optimization and utilization of EDB's core customer support platform + Ensure the organization leverages best practices ... EDB is seeking a dynamic and experienced Sr. Director, Support Services, to lead our global ...change-agent who can drive transformative initiatives to position the support organization as a key driver of customer… more
- SAP (Herndon, VA)
- …HANA. **BRIEF DESCRIPTION** The primary responsibilities of this role are core customer support , innovation and proactive activities and participation in a ... be customized due to regional or business need. **KEY RESPONSIBILITIES** 1) Deliver Core Customer Support focusing on Data Integrations 2) Proactive Support … more