- Capital One (Mclean, VA)
- Senior Business Manager , Effortless Customer Experiences **Drive the Customer Experience Analytics Strategy for Retail Bank.** This is a unique opportunity ... the end-to-end design, implementation, and analysis of the Retail Bank's entire Customer Experience (CX) measurement system. Your expertise will not just inform… more
- American Pest (Richmond, VA)
- …American Pest is currently looking for a true "Service Leader" to take the role of Customer Service Manager out of our Richmond office to lead a new, growing ... to bring in great new people that will help support that kind of rapid expansion. Our business thrives...+ Opportunities for advancement What You'll Do As a Customer Service Manager with American Pest, you'll… more
- Oracle (Richmond, VA)
- … satisfaction. In this role, you will be a Support Program Manager for strategic, top-revenue Customer accounts, and will attend one-on-one meetings with ... **Job Description** ** Support Program Manager ** **Location: United States**...advocate for our customers, you are responsible for facilitating customer relationships with Oracle Support and our… more
- Capital One (Richmond, VA)
- Senior Manager , Process Management ( Customer Identity, Step-Up Authentication) **Senior Manager - Process Management (** **_Customer Identity, Step-Up ... the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you will be ... a perpetual audit readiness environment.** **General Responsibilities:** + **Execution and support of Customer Identity control ecosystem while enhancing… more
- Coinbase (Richmond, VA)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based… more
- Guidehouse (Arlington, VA)
- …services, and expertise, in order to identify opportunities where expertise can support customer business needs. + Leads and/or actively participates in ... Obtain Public Trust **What You Will Do** **:** The Customer Engagement Manager operates as the lead... customer agencies to develop a network to support customer service issue resolution, leveraging these… more
- SAP (Herndon, VA)
- …and a team that wants you to grow and succeed. **SAP NS2 Technical Quality Manager / Support Engineer (MaxSecure)-Remote** SAP is the global market leader for ... Security Services, SAP NS2, is seeking a Technical Quality Manager / Support Engineer. The TQM will be a...basis for a successful engagement delivery. + Advise the Customer on solution operations to support business… more
- WSP USA (Richmond, VA)
- WSP USA is initiating a search for a ** Customer Service Center (CSC) Manager !** This position will be based out of our **Richmond, Virginia** office. **This ... Opportunity** Primary responsibilities include overseeing all activities of the customer service center. Communicating customer service objectives to the … more
- Michaels (VA)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in leading and managing ... Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering...to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership… more