• Tier 2 Service Desk Analyst (INTL…

    Insight Global (New York, NY)
    …. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that ... or 9am -5PM. We are seeking folks who are customer service -oriented, high energy, professional, and eager...2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support more
    Insight Global (08/02/25)
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  • Help Desk Support Analyst

    Binghamton University (Binghamton, NY)
    …Analyst to join our Client Support Services team. The Help Desk Support Analyst will provide superior first-level IT customer support to the ... looking for a Help Desk Support ...systems, Microsoft Office, and general technical troubleshooting + Excellent customer service and communication skills Preferred: +… more
    Binghamton University (07/29/25)
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  • Assistant Director, Service Desk

    City of New York (New York, NY)
    …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... and onboard staff to ensure all can provide quality customer service on procurement, contracting and system...for various initiatives, as necessary, across the agency in support of the Service Desk more
    City of New York (06/12/25)
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  • IT Service Desk Manager

    Excelsior Orthopaedics Group (Amherst, NY)
    …IT Service Desk Manager oversees the daily operations of IT support team, ensuring exceptional customer service and the timely, efficient resolution ... licensing compliance. + Monitor key IT Service Desk metrics-including response times, resolution rates, and customer...+ Minimum of 5 years of experience in IT support or service desk environments,… more
    Excelsior Orthopaedics Group (07/22/25)
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  • Service Desk Analyst

    City of New York (New York, NY)
    …understanding of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with ... Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One...to one year of full-time experience as a Help Desk technician or other customer support more
    City of New York (05/14/25)
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  • Bilingual (Portuguese/English) Service

    CAI (Albany, NY)
    …looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Portuguese ... an efficient and accurate manner. This position will provide Service Desk support to our... Service Desk role and/or technical support role + 6-12 months of customer more
    CAI (07/16/25)
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  • Associate Director, Service Desk

    City of New York (New York, NY)
    …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on… more
    City of New York (08/02/25)
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  • Senior Analyst, Service Desk

    City of New York (New York, NY)
    …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
    City of New York (08/01/25)
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  • Service Desk Support Tech I

    University of Rochester (Brighton, NY)
    …Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900084 ISD Customer Service Business Work Shift: UR - Day (United States of America) ... Consults with customers to understand their needs, providing excellent customer service in all interactions. + Acts...interactions. + Acts as an on-call resource for the Service Desk . + Keeps abreast of current… more
    University of Rochester (08/07/25)
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  • IT Service Desk Technician I

    Extra Space Storage (Buffalo, NY)
    …computer systems, hardware, software, telecommunications, printers and networking . Accurately document customer interactions in a service desk ticketing ... A Technician I will provide Tier I end-user help desk support by allocating, configuring, delivering, troubleshooting,...with Windows operating systems and computer hardware . Excellent customer service skills . Eagerness to learn… more
    Extra Space Storage (08/08/25)
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