- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Cayuse Holdings (Albany, NY)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... High school diploma or GED required. + Experience preferred Service Desk or Customer ...systems, customer support or IT support . + Experience with ServiceNow IT Service … more
- Comcast (New York, NY)
- …business risks + Based on that same tiering, standardize the level of Deal Desk support to be provided, such as proposal structure, modeling, internal approval ... establish targets for net revenue margin (eCPM) for each customer segment and/or deal type, taking into account market...with subsequent deal performance tracking + Expand the Deal Desk 's support to additional internal customers across… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... Job Description **This is not a Help Desk /Desktop support position** The Mayor's Office...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of ... analyze operational data, and interact with external stakeholders. The Service Desk Unit is part of a...issues. - Analytical: Analyze data and summarize research to support ongoing improvement in operations and service .… more
- City of New York (New York, NY)
- …and skills building. The Service Desk operates as a central service and support team, responding to incoming inquiries, screenings, and onboarding of ... interact with external stakeholders. ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a...escalate critical issues Analyze data and summarize research to support ongoing improvement in operations and service … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more
- GovCIO (Albany, NY)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/senior- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_ **Category** _Administrative Services/… more
- City of New York (New York, NY)
- …skills, strong analytical and problem-solving skills and resilient customer service and collaboration skills. The Help Desk Associate will report ... seeking a Help Desk Associate. The Help Desk Associate will provide top-notch technical support ...to ensure issues have been resolved while providing excellent customer service . - Following SLA guidelines and… more
- City of New York (New York, NY)
- …to various RCDA locations to provide onsite support . - Ensure high levels of customer service quality and availability by working closely with Tier 2, Tier 3 ... responsibilities as required. PREFERRED SKILLS - Thorough knowledge of service desk functions and operations. - A+...tools. - Strong written and verbal communication. - Strong customer service experience and skills; courteous telephone… more