- General Dynamics Information Technology (San Antonio, TX)
- …- Measure and provide weekly help desk performance reports to Task Lead, Service Desk Lead, or COR. Provide recommendations to make the help desk ... to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Desktop Management,End User Support ,Help Desk … more
- SHI (Austin, TX)
- …established procedures. + Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics. + Participate ... - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level...II provides both Level 1 and Level 2 technical support to end-users, efficiently managing a wide variety of… more
- Cayuse Holdings (Austin, TX)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... High school diploma or GED required. + Experience preferred Service Desk or Customer ...systems, customer support or IT support . + Experience with ServiceNow IT Service … more
- Public Storage (Plano, TX)
- …The Sr IT Service Desk Technician will provide level 2 telephone and service desk technical support to field and corporate users related to hardware, ... Description** **Public Storage** is looking for a **Senior IT Service Desk Technician** to join our team....and experience required. **Knowledge, Skills and Abilities** + Strong customer service orientation. + Excellent verbal and… more
- Insight Global (Farmers Branch, TX)
- …Diploma or equivalent. 3 to 5 years of successful work with Service Desk or HelpDesk Support Customer First Mindset and Collaborative Experience ... MaaS360, Workspace One) Proven analytical and problem-solving abilities Experience with Help Desk ticketing systems Strong customer service skills (Written… more
- Public Storage (Plano, TX)
- …Description** The IT Service Desk Technician provides Level 1 telephone and Service Desk technical support to employees across the organization on a ... service desk tickets for messages, self- service and live incoming calls. + Support ...and written communication skills. + Ability to deliver superior customer service and maintain a professional, calm,… more
- ProSphere Tek (San Antonio, TX)
- …+ 1 + years of progressively more responsible experience in a Microsoft customer service computer support environment supporting a large critical ... a critical and large environment requiring top-notch skills and customer support . Members of this team ...Manager], evidenced by experience or prior training, working with customer service (phone, live chat, email, fax,… more
- GovCIO (El Paso, TX)
- …at ARPA-H. **Responsibilities** Provide program support as a Service Desk Technician supporting ARPA-H. Deliver excellent customer service and quick ... **Overview** GovCIO is hiring a Service Desk Analyst to support customers… more
- Travelers Insurance Company (Richardson, TX)
- …and develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a positive customer interaction for all calls ... business and technical knowledge to provide operational and business support for computer systems to various internal and external...Our Ideal Candidate Have?** + Insurance Knowledge preferred. + Customer Service and/or Help Desk … more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more