- General Dynamics Information Technology (Arlington, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Support ,Problem Solving,Technical ... our differentiators. We are seeking a customer service centered Service Desk Specialist...proper use of hardware and software. + Perform in-person customer service and phone support … more
- General Dynamics Information Technology (Chantilly, VA)
- …support and or networking * Required Technical Skills: Customer service and/or support experience working in a Help Desk , Service Desk , or ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,Problem...Desk Technician joining our team to improve overall customer satisfaction. **HOW A SERVICE DESK… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid… more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service...will be a member of technical team where excellent customer service and professional expertise are required.… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...IT help desk services, managing IT help desk support , ensuring platform reliability and security, and ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....collaborating with other IT leaders to support integration efforts and align operational strategies with organizational… more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more
- V2X (Springfield, VA)
- …respect, responsibility, and professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance. This position will be ... (CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1...for the IT-related service requests, and the service incidents and problems for the customer 's… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... service delivery opportunities and issues + Accountable for service desk performance, meeting customer ...a related field + 8+ years of experience in service desk operation, leading IT support… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **Qualifications:** + ... of degree) + Experience using a service desk ticketing system. + Experience providing advanced support...be part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- CAI (Richmond, VA)
- …looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Portuguese ... an efficient and accurate manner. This position will provide Service Desk support to our... Service Desk role and/or technical support role + 6-12 months of customer … more