- System One (Arlington, VA)
- …available ALTA IT Services has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an IT support team, onsite at a federal client site. ... play a critical role in managing a team of support analysts and ensuring efficient and effective support... Desk operational reports. + Represent the Service Desk team in a customer… more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service...will be a member of technical team where excellent customer service and professional expertise are required.… more
- ManTech (Herndon, VA)
- … desk or program management. + 4+ years of hands-on leadership experience in service desk support and operations. + One of the following certifications ... ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... support , and assistance to walk-in customers at the Service Desk . Enter problem reports into the...policies. + Exhibiting strong written and verbal communication, effective customer service , and problem-solving skills in high-pressure… more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...troubleshooting and decision making with an emphasis on superior customer service . + Proficient with Microsoft Windows… more
- TEKsystems (Newport News, VA)
- …and manage traffic to ensure system reliability. Skills Help desk , Support , hardware/software, escalation calls, customer service , Windows, Active ... resolution of user issues while maintaining high levels of customer satisfaction. Duties: * User Support : Respond...on symptoms rather than focus on only outages. * Service Desk Support : Handle requests… more
- CAI (Richmond, VA)
- …We are looking for a bilingual customer service -oriented ** Service Desk Analyst** to provide Level 1 technical support to users in an efficient and ... accurate manner. This position will provide Service Desk support to our... Service Desk role and/or technical support role + 6-12 months of customer … more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Shift Lead with Agile methodology experience to join ... Support end-user applications and work in a multi-tier service desk as well as work with...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- General Dynamics Information Technology (Arlington, VA)
- …At GDIT, people are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional ... proper use of hardware and software. + Perform in-person customer service and phone support ...support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …None **Job Family:** IT Infrastructure and Operations **Skills:** Computer Systems, Service Desk (Inactive),Technical Support ,Troubleshooting **Experience:** ... smarter. Our work depends on a Service Desk Technician joining our team to support ...Certification required; DoD compliance 8570.01M applies. **Location:** + On Customer Site. **US Citizenship:** + Required. **Additional Requirements:** +… more