- Leidos (Arlington, VA)
- …PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Experience with Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** + CCNP Collaboration… more
- Leidos (Norfolk, VA)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support the Navy ... Communications Systems, Network Transport Infrastructure, Network Operations Center and Service Desk Management. *Experience with Navy Process Reference… more
- Chenega Corporation (Springfield, VA)
- …of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests ... when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing technical assistance and … more
- Kelly Services (Alexandria, VA)
- …issues, outages, and configuration errors **Non-Essential Duties:** 1. **General IT Support ** 2. Assisting help desk teams with non-cloud-related technical ... *Requires an active SECRET security clearance to start* **Job Description:** Our customer is currently seeking an experienced?Sr. Azure Systems Administrator to join… more
- ManTech (Herndon, VA)
- …+ Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + CUSTOMER -specific ... with the following qualifications are preferred: + Excellent communication, problem-solving, and customer service skills with the ability to work effectively in… more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- Red Gate Group (Springfield, VA)
- …smooth day-to-day operations. The position requires strong financial systems expertise and customer service skills, with a focus on helping users navigate ... Red Gate Group is seeking a Financial Systems Help Desk Analyst/Systems Accountant to support the National...maintain user documentation, FAQs, and training guides to improve customer experience. + Support testing and validation… more
- HCA Healthcare (Salem, VA)
- …resource responding to end user desktop incidents and requests reported to the Service Desk . Technical Analyst II will also be responsible for mentoring, ... division or facility computer systems, and provides a superior customer support experience for division and facility...desktop equipment and software + Effectively works with customers, Service Desk and Technical Services personnel +… more
- General Dynamics Information Technology (Mclean, VA)
- …Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at...communication skills with a proven ability to lead a customer - service -oriented team. + Familiarity with ticketing systems… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... Assist other team members as required to provide the customer with a superior level of support ....perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more