- Serco (Herndon, VA)
- …team of IT Field Service , Cybersecurity, SMEs, Networking personnel, and other support personnel to collaborate closely with the customer for stable IT and ... your team to provide high quality network and help desk support to our current and future...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- THOR Solutions, LLC (Norfolk, VA)
- … customer requirements and schedule. Typical Physical Activity: Primarily desk /computer work in an office environment. Periodic visits to waterfront/shipboard ... Service -Disabled Veteran-Owned Small Business (SDVOSB) providing mission critical support across the Department of Defense, Department of Homeland Security,… more
- Steampunk (Mclean, VA)
- …infrastructure, and guide our ** Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** + **Design ... + **Elevate Support :** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless user experience. +… more
- Xerox (Richmond, VA)
- …MACD requests (unless its urgent do ASAP) **Skills and Qualifications:** + Provide excellent customer service , anticipating the needs of the customer to ... Serve as primary point of contact for all equipment, support and service . + Order supplies through...service . + Order supplies through the Xerox Help Desk + Place service call for Xerox… more
- ManTech (Mclean, VA)
- …certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should bring ... processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze,...a strong background in IT troubleshooting and customer service , with experience supporting a broad… more
- Leidos (Arlington, VA)
- …PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Experience with Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** + CCNP Collaboration… more
- Chenega Corporation (Springfield, VA)
- …of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests ... when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing technical assistance and … more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- M. C. Dean (Norfolk, VA)
- …Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... design + Provide tier II/III support for customer issues reported through the help desk ...success in this role. + Manage physical security system support to meet service level agreements. +… more
- General Dynamics Information Technology (Mclean, VA)
- …Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and ... Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at...communication skills with a proven ability to lead a customer - service -oriented team. + Familiarity with ticketing systems… more