- Packing Corp of America (Gladstone, VA)
- …paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team ... is primarily focused on development for applications used to support eight Paper Mills located throughout the United States....MS Teams. + Experience in investigating and resolving help desk service requests and using help … more
- CACI International (Norfolk, VA)
- …scripting abilities + Understanding of system security principles + Experience with help desk support + Knowledge of backup and recovery procedures **Specific ... activities of configuration and operation of business systems + Support mainframe, mini, or client/server based systems + Optimize...combine technical aptitude with strong attention to detail and customer service skills. Success in this role… more
- M. C. Dean (Vienna, VA)
- …contact for technical support issues and requests. + Monitor, triage, and resolve service desk tickets in a timely manner. + Escalate complex incidents to ... Management, Zendesk, or similar. + Excellent troubleshooting skills and customer service orientation. **Preferred Experience:** + Experience administering… more
- Leidos (Lorton, VA)
- …the self-hosted components that may reside in the cloud. + Excellent customer service , communication, organizational and technical skills. Including the ability ... to optimize the instance. + Provide technical guidance and support for ServiceNow IT Service Management (ITSM)...+ Work with all stakeholders including the Enterprise Help Desk (EHD), Business Analysts, Project Managers, and other stakeholders… more
- SHI (Richmond, VA)
- …technologies at an advanced level. This role involves providing technical escalation support , delivering exceptional customer service , and analyzing, ... assisting with complex troubleshooting and vendor coordination. + Provide excellent customer service , engaging with customers on updates, incident responses,… more
- V2X (Virginia Beach, VA)
- …the Weapons School, Wing, and all Squadrons at your home base and assist the PMA-281 Help Desk with customer support . + As an intern, you will not deploy, ... and orally. + Ability to train, lead projects, direct employees. + Customer service oriented, detail focused, pro-active behavior, multi-task capability. +… more
- CACI International (Sterling, VA)
- …system data, analyze error logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact ... As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the...interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and… more
- CACI International (Arlington, VA)
- …testing and pre-checks in advance of VIP and high visibility events + Recommends customer service and IT process support enhancements, researching and ... for delivering professional, high quality services directly to the customer , providing both remote and in-person support ...identification and resolution of any network faults on the customer networks using the help desk ticketing… more
- ChenMed (Portsmouth, VA)
- …and financial concepts, in a service organization. + Provides extraordinary customer service to all internal and external customers ( _including patients ... Monitors office communication and performance to ensure that front desk , referrals and care promoter teams operate in an...through appointment to check-out. + Addresses and resolves all customer - service or team member issues. + Ensures… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …work center support , receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... to assist in directing and managing the program's executive support group. The candidate must reference their ability and...reports to identify areas for improvement and ensure high-quality customer service . + Ensure all operations and… more