- Chenega Corporation (Arlington, VA)
- …service level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. + Implement... support requests. + Provide technical guidance and support to the Help Desk team, escalating… more
- Koniag Government Services (Vienna, VA)
- …a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more
- Cayuse Holdings (Richmond, VA)
- …Remote (M-F 6pm-3am EST) **_SALARY:_** $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service ... High school diploma or GED required. + Experience preferred Service Desk or Customer ...systems, customer support or IT support . + Experience with ServiceNow IT Service … more
- General Dynamics Information Technology (Arlington, VA)
- …of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:** (411) ... Help Desk **Skills:** BMC Remedy Ticketing System,Help Desk Support ,IT Help Desk **Certifications:**...and/or Tier 3 operations, preferably supporting a large-scale government customer . + Experience providing technical support for… more
- Excentium (Falls Church, VA)
- …will provide support for incident resolution and requests reported to the service desk . + The Specialists are responsible for the initial assessment, triage, ... and requests; logs all incidents and requests; engages other service desk resources or appropriate service... resources to resolve incidents + Creates a positive customer support experience and builds strong relationships… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in Stafford, VA. There are several ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK...end-users regarding the status of ongoing incidents, ensuring high-quality customer support . + Maintain and update internal… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and varying hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** +… more
- NTT America, Inc. (Ashburn, VA)
- …user account administration and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates ... belong and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident...365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**… more
- GovCIO (Richmond, VA)
- …Manager as needed. + Create reports from gathered and logged metrics for content requests, Customer Service support , and/or web analytics. + Manage and track ... hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT ... printers, and other network peripheral devices + Provide quality customer service and support for...for IT support as part of a Service Desk operation + Ensure all time… more