- Leidos (Ashburn, VA)
- …the FAA Future Flight Services contract. This is a great opportunity to gain customer support experience working in a small call center supporting a wide ... candidate to have a flexible schedule in order to support a help desk operation** **that runs...systems + Excellent teamwork and interpersonal skills + Prior Customer Service Experience + Prior Call Center… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+ ... queries by telephone or self- service ticket in support of internal and/or outside customer computer...Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- Choisys Technology (Fort Eustis, VA)
- Support Desk & Jr System Administrator (Hybrid)...The ideal candidate will have a strong background in customer service and possess the ability to manage ... Job Type Full-time Description We are seeking a Lead Support Desk & Application Support Administrator to provide comprehensive… more
- Red River (Chantilly, VA)
- …is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from customers as ... and developing the organization's perception with existing customers through exceptional customer service . **Primary Position Tasks:** + Email Administration… more
- SAIC (Norfolk, VA)
- **Description** SAIC is seeking an **IT Service Desk Analyst** to support the Navy's Service Management, Integration and Transport Program (SMIT) at the ... computer to fix an issue. In other cases, the service desk analyst walks the user through...via telephone, email, and chat + Ability to learn customer support processes and techniques + Ability… more
- CompuCom (Richmond, VA)
- …for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls ... with users + Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support + Provide … more
- CACI International (Reston, VA)
- …system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk processes, procedures, and ... for the systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk +, Remedy) + Provides desktop and laptop Army Gold… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +...mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer… more
- GovCIO (Richmond, VA)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/senior- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_ **Category** _Administrative Services/… more
- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support ,Technical Support **Certifications:** Security CE + -… more