- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support ,Technical Support **Certifications:** Security CE + -… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations ... customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support ...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge… more
- Robert Half Technology (Richmond, VA)
- …to reflect new knowledge and procedures. + Review and implement new processes; ensure Service Desk staff are trained accordingly. + Strive to meet key ... systems and applications. + Monitor and act on dispatched Service Desk tickets. + Escalate unresolved issues...accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to… more
- Atrium Hospitality (Hampton, VA)
- …with a world-class property. This role plays an important part in our culture: ** Service :** + Provide exceptional customer service by being engaging and ... Embassy Suites 1700 Coliseum Drive Hampton, VA 23666 Front Desk Associate Full time **Atrium SPIRIT - where teamwork,...this role?** + High school diploma or equivalent + Customer service is our top priority, consistently… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Specialist, Mid-Level TS/SCI with Poly REQUIRED** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, ... to the development and maintenance of a knowledge base for common issues. * Customer Service : Providing excellent customer service and maintaining… more
- CACI International (Reston, VA)
- …in ServiceNow. * Intake Help Desk tickets and prioritize them per customer expectations and guidance. * Support the IT Operations Manager by understanding ... * Create and update, on a regular basis, Help Desk as well as Technical Support documentation...confidence with the user. * Demonstrated experience with providing customer service for systems that reside in… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …-Complete configuration management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for ... . **Position Description:** Join our team as a Help Desk Specialist, where you'll provide essential troubleshooting support...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- Chenega Corporation (Arlington, VA)
- …embedded with a high-visibility technical office. This role combines advanced customer service capabilities with deep technical troubleshooting skills to ... ensure seamless and reliable client-side support . The **VIP Help Desk Senior (Class)**...mobile devices, printers, and peripheral equipment + Deliver white-glove service tailored to the expectations of senior technical leadership… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …Assists with monitoring and tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps outlined ... and customer specific business environment. Attains an understanding of customer Service Level requirement. + Through training, attains the necessary… more
- Koniag Government Services (Arlington, VA)
- …requirements are met for all devices. + Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, ... and resolving computer and software problems. + Knowledge of customer support concepts and methods installed operating...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more