- Federal Emergency Management Agency (Sterling, VA)
- …establishment of the IT infrastructure; Directs the establishment and operation of the IT Service Desk using Remedy HD management tool; Serves as a technical ... focal point on multiple IT customer support services; Performs advanced system troubleshooting...when performing work and conscientious about attending to detail. Customer Service - Works with clients and… more
- Red River (Chantilly, VA)
- …We are looking for a **Systems Support Engineer I** to join our fast-paced, customer -first global service desk team. This is a hybrid role based in ... tickets assigned through ServiceNow in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication… more
- Amazon (Arlington, VA)
- …collect necessary context, and determine appropriate resolution paths. * Manage inbound service desk communications across chat, phone, and ticketing channels. * ... the Secure Network Operations Center (SNOC) serves as the backbone for support operations, ensuring continuous and reliable service to high-priority users… more
- Sunrise Senior Living (Richmond, VA)
- …role include but are not limited to the essential functions listed as follows: ** Customer Service ** + Oversee the community entry area for visitors, guests, and ... an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive...**Experience and Qualifications** + High School degree/GED + Proven customer service experience and skills + Proficiency… more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service ... The position can execute all tier 1 and 2 service desk tasks and must be able... Lead to join our team supporting a government customer . TekSynap is a fast-growing high-tech company that understands… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of… more
- Chenega Corporation (Fort Belvoir, VA)
- …System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond to service requests, ... Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide...the ticketing system, and acknowledge the request to the customer . + Manage ticketing system, by ensuring that tickets… more
- V2X (Virginia Beach, VA)
- …with the administration of DOD C4ISR systems and networks which includes 24/7/365 help desk support or on-site technical support . + Other Requirements: + ... + Provide technical recommendations and advice to the government customer in support of defining and prioritizing...a user standpoint, and to follow-up as required. + Customer service oriented, detail focused, pro-active behavior,… more
- V2X (Virginia Beach, VA)
- …(3) years' of experience with DOD C4ISR systems which includes 24/7/365 help desk support , conducting training, on-site technical support , and ... technical advice, subject matter expertise, recommendations and advice to the government customer in support of defining and prioritizing requirements; designing… more
- NANA Regional Corporation (Herndon, VA)
- …+ Minimum High School Diploma and minimum five years administrative or customer service experience. + Intermediate skill level of Microsoft Office ... and breakroom supplies. + Serve as day-to-day contact for administrative and facilities service vendors, and support Facility Manager and Director, as needed. +… more