- Broome-Tioga BOCES (Binghamton, NY)
- …from high school or an equivalency diploma and one year of experience providing customer service and support directly to users of technology hardware ... Job Duties: Reviews problems/concerns reported by the customer , investigates causes, identifies problem sources and recommends...been gained within the last five (5) years Civil Service Title: Software Support Specialist Job Number:… more
- Medtronic (New York, NY)
- …4 years** **of clinical field service , technical internship or clinical customer support experience.** **Level IV: Requires minimum of 8 years** **clinical ... field service , technical internship or clinical customer support experience.** Relevant experience as technician,** **clinical field service or clinical … more
- Google (New York, NY)
- …years of experience managing cross-functional or cross-team projects. + Experience working in customer service , scaled support , vendor operations, or similar ... roles with experience in support operations, workflows, infrastructure/tooling, channels, metrics, etc. **Preferred qualifications:** + Experience leading tech… more
- SAP (New York, NY)
- …customers . Customer Advocate: Collaborate to complement solution expertise and support customers . Implementation Partner/ Customer Services & Delivery: ... Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey. **We win with inclusion**… more
- CompuCom (Albany, NY)
- …Account teams and customers as a primary daily point of contact for sales support , monitor customer issues, identify potential issues, and ensure issues have an ... needed to ensure a smooth flow of products and services to the customer . + Work closely...the items that are being quoted. + Provide pre-sales support to sales team by attending customer … more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …case as applicable, to record each phone, email, or web chat communication with a customer . + Support Services shall be executed in compliance with ... level inbound call, outbound call, email and web chat services , as well as back-office services . Applies...(SLAs). + Maintains end-to-end responsibility for customer 's support needs providing timely, reliable, and courteous service… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal ... exit counseling, borrower, grant recipient, borrower-servicer information, etc. + Support Services shall be executed in compliance...0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other… more
- Medtronic (Brooklyn, NY)
- …customers. + Uses UNIX/LINUX commands to modify operating files. + Fulfills Software and Service Contract obligations. Customer Support + Acts as the primary ... Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services . Must perform… more
- Justworks (New York, NY)
- …You know how to balance operational efficiency with thoughtful, human-first experiences, helping customer success, customer support , QA and onboarding teams ... and improve Net Revenue Retention (NRR). + Partner with Customer Support to ensure the broader post-sale...+ Balance automation, AI integration and best-in-class technology with customer -centric design to protect and elevate the service… more
- SHI (Albany, NY)
- …or yours.** **Job Summary** The Service Delivery Manager supports our Managed Services Expert Support customers. The Service Delivery Manager is ... responsible for the day-to-day management of customer service delivery and ensuring a high...**External Qualifications:** + 2+ years working in a direct Customer support role - preferably in a… more