- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …smartphones and other mobile devices + Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction + Strong ... **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in...however not required. **Other Job Specific Skills** + Excellent customer service skills. + Excellent communication and… more
- New York State Civil Service (Albany, NY)
- …Duties Description The incumbent will perform a wide range of professional duties within the Support Services Customer Support unit of the Business ... Services Center (BSC) to support the BSC's core mission. Duties may include, but...development of the BSC Help Center*Oversee a team of customer service representatives using call center software,… more
- Eaton Corporation (Syracuse, NY)
- …improvements for the Engineering Technical Services and Seismic ETO/MTO teams * Manage customer facing and customer service tool pipeline * Maintains a ... comprised of an Engineered to Order (ETO) group, Technical Customer Support group and a Seismic Technical...position which will lead critical interactions with internal (Sales, Customer Service , Engineering, Finance, Marketing, etc.) and… more
- Astellas Pharma (Syracuse, NY)
- …the complexities of buy and bill reimbursement and role model compliant and appropriate customer support through the process. + Proven ability to develop and ... access and affordability, and provider reimbursement. + Effectively communicate support (utilizing MAP-approved messages, services , programs, and offerings)… more
- NBT Bank (Williamsville, NY)
- …phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries ... Diploma or GED required + Associates Degree preferred + Customer service experience preferred Skills and Abilities:...growth. + Employee Assistance Program (EAP) : Access to support and resources. + Financial and Banking Services… more
- Rochester Institute of Technology (Rochester, NY)
- …a professional and timely manner. The Service Center Analyst will: + Provide customer support for the RIT community via multiple methods of intake, while ... + 5 to 7 years' experience in a direct customer support role in a call center...your skills? We are in search of an extra-ordinary customer service star who is looking to… more
- Wolters Kluwer (New York, NY)
- …closely collaborating with Engineering, Clinical Content, Product Management, Systems Implementation, Customer Support , Customer Success, Sales, and ... the strategy for the given areas of products and services , ensuring the roadmap supports the Medi-Span business growth...and assignment of projects that enable individual growth. * Support Marketing, Sales, and Customer Experience by… more
- SAP (New York, NY)
- …support the entire sales cycle, including identifying opportunities, providing post-sale customer support , and assisting customers in expanding their SAP ... of Excellence (CoE), you will be the go-to expert for Data & Analytics solutions within our Customer Advisory organization. You will leverage your deep expertise to … more
- City of New York (New York, NY)
- …support for OMB and be an agile problem solver providing a high-level of customer service to OMB staff. The analyst will contribute to improving IT operations ... to ensure issues have been resolved and provide excellent customer service . DESIRED SKILLS: - Working foundational...Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with a… more
- IQVIA (Bronx, NY)
- …and explanation/troubleshooting of submission rejection. **Job Responsibilities:** + Provide initial support for customer requests via telephone, email, fax, or ... **Bi-lingual Pharmacy Support Call Center Representative** _Contract Remote Role -...IQVIA is a leading global provider of clinical research services , commercial insights and healthcare intelligence to the life… more