- Coinbase (Richmond, VA)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. As a Customer Success Agent,* *you will serve as a primary subject matter ... expectation setting. * You will be responsible for providing best in class customer support , handling customers proactively to mitigate issues, handling contacts… more
- ServiceNow, Inc. (Vienna, VA)
- …work better for everyone. **What you get to do in this role:** The role of the Customer Success Advocate is to act as an advocate for our customers. You will ... in the Success Platform + Promote ServiceNow customer success stories and processes + Ensure...function or industry. + 3+ years of experience providing customer professional services or related business support .… more
- Amazon (Arlington, VA)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS ... architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen...expertise with a commitment to ethical AI development. We support each other's growth while pushing the boundaries of… more
- Amazon (Arlington, VA)
- …needs and trends in enterprise AI adoption * Analyze implementation data, customer feedback, and success metrics to continuously improve solution offerings ... years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent...value of our services to customers and partners * Support the creation of business cases, ROI models, and… more
- Amazon (Arlington, VA)
- …to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey ... we continue to provide value while increasing retention and expanding the customer 's observability footprint on AWS. The team guides customers through the technical,… more
- Coinbase (Richmond, VA)
- …and alignment. Attendance is expected and fully supported. As a Supervisor for the Customer Success Team, you will lead a specialized team of customer ... relationships that are essential to Coinbase achieving its mission. Using your customer support , operations, and team leadership skills you will play a crucial… more
- Nordstrom (Arlington, VA)
- …unit + Hire, train, manage and motivate a crew of pros to consistently serve up amazing customer service + Support the success of your unit by keeping our ... roles - you'll be a coach, a mentor, a customer experience guru and a business driver. A day...is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental,… more
- Amazon (Arlington, VA)
- …The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also ... Description Are you customer obsessed? Does your product roadmap start with...their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense… more
- EBSCO Information Services (Richmond, VA)
- …proposals and solutions that best align with clinical priorities and pain points. + Support customer success programs in driving adoption and showcasing ... optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our… more
- Amazon (Arlington, VA)
- …The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success . AWS Support also ... architect worldwide short- and long-term GTM strategies. To achieve success , we: 1/ Earn Trust: with our internal and...on the Highest Standards: believing every stakeholder is a customer and every customer deserves our best… more