- University of Rochester (Rochester, NY)
- …as a key technical resource for the Customer Technology team, delivering Tier 1-2 support and solutions across hardware, software, and systems. Provides ... service quality and user satisfaction. Provides remote and hands-on support with a strong emphasis on customer ...+ Serves as initial point of contact for IT support via Helpdesk; triages tickets, resolves Tier … more
- FLACRA (Clifton Springs, NY)
- …Technician will support the Agency employees' use of technology by providing Tier 1 customer support for: problem resolution for hardware, applications, ... 1. Oversee the IT Service Desk, resolve Level 1 technical issues, provide customer updates for submitted tickets, and log information into the Agency support… more
- dsm-firmenich (Schenectady, NY)
- …statements, Composition statements and customer -specified statements and questionnaires. + Support top- tier customer documentation and compliance tasks. ... statements, as necessary, in compliance with all relevant regulations. You will support external documentation requests for all Human Nutrition and Care (HNC) Premix… more
- Trinity Health (Syracuse, NY)
- …for all aspects of end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 support and works with ... end-user computing and desktop-based LAN systems software. Provides technical support and guidance through Tier 2 ...productive in all situations. + Ability to resolve multiple customer issues simultaneously. + Must be comfortable operating in… more
- Qualtrics (New York, NY)
- …best-in-class experience management platform to drive business value and ensuring delivery of top- tier customer management. You will lead a team of individual ... globe who think that's work worth doing. **Senior Manager, Customer Success - FSI** **Why We Have This Role**...contributors who service our Enterprise- tier customers. From the initial onboarding to ongoing platform… more
- CompuCom (Albany, NY)
- …for support staff. Manage the employee work schedule and provide backup support . + Maintain Customer Satisfaction by successfully managing all service areas ... to focus on what matters most, we employ a customer -centric, hard-working, and talented group of people that Act...Have Fun Doing It! We're looking for a Technical Support Manager to join our team. The Technical … more
- Ricoh Americas Corporation (Commack, NY)
- …through metrics, customer feedback, and reporting. **Key Responsibilities** + Provide Tier 3 escalation support for client issues and internal staff. + ... mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and Ricoh ITS infrastructure issues, including networks, systems, and… more
- The Research Foundation for SUNY at Binghamton University (Vestal, NY)
- …the Southern Tier Start-Up Alliance to develop and deliver business incubation support and programs throughout the Southern Tier . + Collaborate closely with ... Location: Vestal, NY Category: Professional & Support Staff Posted On: Tue Jun 17 2025 Job Description: Reporting to the Vice President for Research (VPR), the… more
- Ralliant (Fairport, NY)
- … using Salesforce, Teams, Outlook and Oracle from entry to delivery + Act as tier 1 phone support for inbound calls, escalating to appropriate departments + Some ... **Role and Location** + **Role** : Customer Success Specialist + **Location** : Fairport **Benefits**...propose solutions **Qualifications** + Minimum 1 year of related customer service experience + Associate's degree preferred + Strong… more
- WTW (New York, NY)
- …the Executive Support Team, you will play a crucial role in providing top- tier technical support to our executive team. Your expertise and leadership will ... responsible for overseeing the onboarding process, providing comprehensive technical support , and implementing proactive monitoring to prevent any potential issues.… more