- Fujifilm (Albany, NY)
- **Position Overview** The Technical Support Engineer, MI - II ( Tier II) handles remote technical support across our product lines for HCUS customers. The ... of the position is to be versed in primary support across our Synapse products, and the ability to...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- Arc Allegany-Steuben (Bath, NY)
- …followed as stated in policy and procedures. + Promote the highest quality of support by implementing the Code of Ethics and Core Competencies. + Keep all ... (IPOP), Community Hab Plan, Community Prevoc Plan, Supported Employment Plan, Behavior Support Plans, Day Habilitation Plan, and/or other safeguards and ensure all… more
- Fujifilm (Albany, NY)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- Rubrik (Albany, NY)
- …security solutions and supporting infrastructure in cloud and datacenter environments in support of internal customer security needs and FedRAMP requirements * ... that help secure the brand and protect the organization, company and customer environments. You will be responsible for executing security engineering programs and… more
- Rubrik (Albany, NY)
- …contact for all Salesforce needs on the GovCloud + The primary point of contact for the customer support team on all SFDC needs during PST hours + Support ... **What you'll do:** + Provide day to day Salesforce support /bugfix to our end users + The single point...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1** _Incumbents without access to US Government data… more
- Marex (New York, NY)
- …Services division. The focus of the role will be to oversee the team that will support the top tier clients ensuring a premium service is provided both in terms ... of day-to-day support but also sharing information on additional Marex product...tier clients + Ensure a high level of customer service is achieved and meet business targets. +… more
- IBM (Denver, NY)
- …of customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * Provide basic ... experience. **Your role and responsibilities** We are seeking a customer -focused and technically skilled Help Desk Team Lead to...timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. *… more
- TD Bank (New York, NY)
- …recommends, sources, negotiates and implements improvements/solutions (buy/build/reuse) to enhance customer experience and/or reduce cost in support of ... provides the opportunity to make an impact with top tier organizations. We offer innovative solutions and treasury advisory...**Depth & Scope:** + Manages the development, delivery and/or support of products and services for a range of… more
- PDS Tech Commercial, Inc. (East Syracuse, NY)
- …such as thermostats and other smart devices. + **Complaint Resolution:** + Triage customer complaints or issues and escalate to Tier 2 representatives when ... issues and provide solutions effectively, especially in high-pressure situations. + ** Customer -Centric Attitude:** Strong focus on providing top- tier service and… more
- Magellan Health Services (Fort Drum, NY)
- …resources (assuring linkage as appropriate), and follow-up as indicated. + When assigned, Tier 4 counselors will provide clinical supervision to Tier 1 ... Participates in initiatives, studies, and pilot programs as directed by the customer and/or Magellan. This includes participation in pilot program certification and… more