- Lowe's (Moreno Valley, CA)
- …Delivery operations. + Proficient in customer service, call center operations, customer support , and resolving customer issues. + Demonstrated ability ... for each other. + **Resilient Teams:** Thrive in resolving customer challenges and navigating multiple systems daily,...+ Work on assigned cases through the case management system to ensure resolution of customer issues.… more
- Palo Alto Networks (Santa Clara, CA)
- …+ Past experience as Escalations Engineer/Manager, Technical Account Management, Engineering Management, Customer Support Management, or similar roles desired + ... part of the Global Incident and Escalation Management team which part of Global Customer Support and Service teams covering all Palo Alto offerings of… more
- Verint Systems, Inc. (Sacramento, CA)
- …third-party integrations. + Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and ... IT team and their Integrators to ensure long-term success for both the End- Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical… more
- J&J Family of Companies (Santa Clara, CA)
- …through customer management + Drive Cross-Functional Partnerships: Partner with customer support teams to ensure seamless service delivery and align ... Care Excellence: Commitment to delivering high levels of customer satisfaction, ensuring that support and service... personnel, ensuring they are well-equipped to handle complex systems and customer inquiries. + Strategic Planning:… more
- Palo Alto Networks (Santa Clara, CA)
- …closely with cross-functional teams including engineering, user experience, marketing, sales, and customer support to drive the product roadmap and ensure the ... for network security management, your primary responsibility is to understand customer problems, conceptualize product capabilities to address user pain points,… more
- Robert Half Finance & Accounting (San Ramon, CA)
- …enterprise applications + Lead or assist with testing planning and execution + Support system deployment and migration activities + Provide ongoing system ... for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the… more
- Amazon (Santa Clara, CA)
- …distribution. The Engineering Maintenance Technician is both the technical expert and primary customer support contact to the customer , and is therefore ... You would work with teams of front-line responders who support the operations of some of the world's most...* 2+ years of hands-on working on electrical generator systems and customer service/contact * Experience troubleshooting… more
- Applied Materials (Santa Clara, CA)
- …as develop and transfer package of new applications / platforms to product division and customer support team. + Spares, Training, AIx, etc + Create & Lead new ... to develop service capabilities and service models to drive performance improvements on systems installed at customer sites worldwide. The ideal candidate should… more
- Coinbase (Sacramento, CA)
- …* Minimum of 2 years of relevant experience in incident management and/or customer support . * Exceptional communication skills in order to operate across ... platform - and with it, the future global financial system . To achieve our mission, we're seeking a very...changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support … more
- CVS Health (Sacramento, CA)
- …AI deployment. + Evaluate and pilot emerging contact center technologies-including AI-driven customer support and intelligent self-service. + Stay current with ... Strong understanding of core contact center capabilities-such as omni channel customer support , workforce management, quality assurance, and performance… more