- Microsoft Corporation (Irving, TX)
- …experience + OR equivalent experience. + 8+ years of prior product, customer support and/or technical support experience **Other Requirements:** ... lead the creation of Agentic AI autonomous and semi-autonomous systems that enhance the support provided by...experience OR equivalent experience. + 10+ years prior product, customer support and/or technical support … more
- Caterpillar, Inc. (Fort Worth, TX)
- …build engineering solutions that change the industry! **About the role:** An **Engineering Systems Support Lead** provides support and problem resolution for ... resolution. * Uses fact-finding techniques and diagnostic tools to identify problems. ** Customer Support Policies, Standards and Procedures:** Knowledge of the… more
- IBM (Austin, TX)
- … Tickets with the guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty of tickets being submitted * ... the Senior Support Engineer will be a key member of the Global Support & Services organization and advocate for customer satisfaction and success. The Sr.… more
- IBM (Austin, TX)
- … Tickets with the guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty of tickets being submitted * ... Engineer will be a key member of the Global Support & Services organization and advocate for customer...for mission-critical software * DevOps Engineering, Software Engineering, and/or System Administration experience is a plus * Experience or… more
- IBM (Austin, TX)
- … Tickets with the guidance of more senior team members. * Effectively triage customer support tickets and understand the difficulty of tickets being submitted * ... Engineer will be a key member of the Global Support & Services organization and advocate for customer...Bash, Python) * Experience with major cloud platforms, distributed systems , microservice architecture, and containers * Ability to read… more
- IBM (Austin, TX)
- …in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical ... plays a key role in data management. As a Customer Support Engineer, you will participate in...models (distributed and z/OS). * Experience in Database Management systems and tools * Technical ability to analyze and… more
- Cengage Group (Houston, TX)
- …that drive scalable impact. You'll collaborate closely with sales, training, and support teams to ensure seamless customer experiences and measurable results. ... Process Leadership** + Share best practices and insights to improve team workflows and customer outcomes + Support onboarding and coaching of team members +… more
- IBM (Austin, TX)
- …and plays a key role in IBM's enterprise content management strategy. As a Customer Support Engineer, you will participate in the worldwide remote technical ... and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide technical … more
- IBM (Austin, TX)
- …in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical ... data governance. This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide advanced technical… more
- Lumen (Austin, TX)
- … customer experiences, and potential enhancements to products and services. + ** Customer Support & Pre-Sales Enablement:** Support technical sales efforts ... systems . Ensure integrations align with governance standards and support real-time and batch processing for AI-driven insights and automation workflows… more
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