- Insight Global (VA)
- …Stay up to date on the banks digital products and any updates. Support general customer service calls when needed. Understand customer needs and go beyond ... High school diploma or equivalent Previous call center experience and/or written customer communication Excellent customer service and telephone skills… more
- Huntington Ingalls Industries (Reston, VA)
- …quality of services + Primary interface with the Government Contracting Officer Representative , customer Technical Point of Contact and Mission Partners; ... and performance milestones from inception through completion + Lead PMO and customer engagements -- planning activities, program and technical reviews, risk… more
- CACI International (Sterling, VA)
- Technical Lead Service Management Job Category:...customer 's business and the impact of the Network Services on its ability to succeed. + Support the ... for driving service level and performance strategy, aligning with the customer 's documented strategy while supporting service optimization. The role demands… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services...and Performance Metrics. In this role they will monitor customer interactions and review/analyze customer feedback to… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …platform BMC Remedy. * Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. ... support on Incident bridge calls with emphasis on restoring service to users as quickly as possible, troubleshoot toward...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- System One (Quantico, VA)
- …leadership; determines deliverable and work schedules. She/he shall act as Offeror's representative to customer technical personnel while leading Offeror's ... Network Administrator supporting a highly capable and diverse team driving technical innovation. In the environment: Arista, Netgear switches, Watchguard firewalls.… more
- BAE Systems (Quantico, VA)
- …leadership; determines deliverable and work schedules. She/he shall act as Offeror's representative to customer technical personnel while leading Offeror's ... exciting opportunity to support an important and dynamic Department of Justice customer as a **Senior** **Network Administrator** supporting a highly capable and… more
- TekSynap (VA)
- …and enterprise tool support, ensuring comprehensive capabilities to meet the diverse technical and operational needs of the government customer . TekSynap is ... matter experts independently to develop, organize, and write procedure manuals, technical specifications, and process documentation. + Work with development and… more
- Ensono (Richmond, VA)
- …**Mainframe Technical Advisor** (MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, ... Mainframe Technical AdvisorRemote - United StatesJR011892 **Position Summary** The...+ Exceptional interpersonal, verbal and written communication skills + Customer Service skills at management level +… more
- CACI International (Chantilly, VA)
- …ServiceNow and Tableau to provide and end-to-end situational awareness view IT services . **Responsibilities:** The Technical Scrum Master is a hybrid role ... building new features for the Element Management as a Service (EMaaS) initiative, which consists of leverage tools such...Facilitate team velocity and remove blockers * Supports Shared Services and technical program leadership in conducting… more