- Palo Alto Networks (Reston, VA)
- …open communication + Previous experience in a customer -facing technical support role ( Support Engineer ) - advantageous + Fundamental understanding of ... all win with precision. **Your Career** As a Senior Technical Support Engineer , you will...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Reston, VA)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Palo Alto Networks (Reston, VA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Broadcom (Reston, VA)
- …please Sign-In before you apply.** **Job Description:** **Job Description:** Provide technical support for Broadcom Mainframe Software products to ensure ... * Strong problem-solving skills and ability to provide high-quality technical support * Strong written and verbal... * Strong written and verbal communication skills for technical and non- technical customer -facing interactions… more
- Honeywell (Richmond, VA)
- …provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will ... expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing...engineering or mathematics + **Minimum 2 years in a technical operations role, preferably at L2 Support **… more
- Rogers Corporation (Richmond, VA)
- …Job Description: **Summary:** This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Rogers Corporation (Richmond, VA)
- …products or services and offers solutions that meet customer needs. Uses technical knowledge of product offerings to support and build sales. Researches and ... Technical Sales Engineer - Southern California Location:...cost benefit of purchasing company products or services. Provides technical training to clients and communicates customer … more