- Amazon (San Francisco, CA)
- …responsibilities. All within a day you'll work across Engineering, Product and CX teams to track and deliver new or improve existing customer/product features. ... You'll work with stakeholders and engineers to clarify requirements, create schedules, track project status, communicate with hardware team and CM vendors, and solve problems to ensure product delivery. You will have flexibility on exactly what your day to day… more
- Oracle (Pleasanton, CA)
- …issues, reading and analyzing log files + Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must + Good ... programming skills in Python / Java / JavaScript + Understanding of Web Application Architecture + Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred + Experience in performance tuning SQL and understanding ETL pipelines +… more
- Datavant (Sacramento, CA)
- …inform strategy. + **Customer Advisory Board (CAB) Content:** Partner with the CX team on customer storytelling, narrative development, and event messaging. **What ... You Bring** + 6-8 years of product or solutions marketing experience in B2B SaaS, health tech, or data-driven industries. + Demonstrated ability to craft compelling, differentiated messaging and translate technical concepts into business value. + Strong… more
- PNC (Pasadena, CA)
- …Client Relationship Building, Competitive Advantages, Customer Experience ( CX ), Personal Initiative, Relationship Management, Results-Oriented **Competencies** ... Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and… more
- Oracle (Sacramento, CA)
- …Engagement Service and focus on Oracle Applications (eg, ERP, HCM, SCM, CX ) and industry solutions, along with their integrations into Oracle technology platforms. ... You will lead a team of highly skilled individuals, own portfolio planning and delivery, and partner closely with product, field, marketing and customers to drive measurable outcomes. You'll combine leadership with hands-on solution guidance-covering… more
- PennyMac (Pasadena, CA)
- …and implement technology initiatives + Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction ... (CSAT) + Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey + Translate complex data insights into clear, actionable recommendations for cross-functional teams +… more
- Gilead Sciences, Inc. (Foster City, CA)
- …& Validation** + Support start-up activities for construction projects. + Develop Cx protocols, URSs, SOPs, IQ/OQ activities, and PQ for mechanical and utility ... systems. + Ensure documentation meets GMP, regulatory, and quality standards. **Leadership & Collaboration** + Mentor and guide junior engineers or direct reports. + Manage contractors to ensure safe, compliant, and efficient execution of work. + Collaborate… more
- Amazon (San Francisco, CA)
- …responsibilities. All within a day you'll work across Engineering, Product and CX teams to track and deliver new or improve existing customer/product features. ... You'll work with stakeholders and engineers to clarify requirements, create schedules, track project status, communicate with hardware team and CM vendors, and solve problems to ensure product delivery. You will have flexibility on exactly what your day to day… more
- Oracle (Sacramento, CA)
- …Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance ... service request automation, knowledge management, agents that handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing product team,… more
- Coinbase (Sacramento, CA)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on… more