- Zoom (San Jose, CA)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the ... + Designing and maintaining metrics, dashboards, and reporting to measure CX effectiveness, retention, renewals, and expansion performance. + Defining and implement… more
- Insight Global (San Jose, CA)
- …Description You will help meet customer needs while improving profitability for CX delivery teams. The Center's highly technical, global resources support customer ... theaters acting as a flawless delivery partner to other CX teams. * Design, implement Cisco leading edge technologies...on service delivery models to the Delivery teams and CX Management * Drive successful outcomes with Global Customer… more
- Oracle (Sacramento, CA)
- …gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud ... in implementation and support with minimum 5 years' experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).… more
- Amazon (San Francisco, CA)
- …fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first ... upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues....serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership.… more
- World Wide Technology (San Francisco, CA)
- …today! **What is the Customer Experience-Software Lifecycle Team and why join?** WWT's CX - Software Lifecycle team is focused on our customers first, partnering ... and our customers view us as their strategic advisors. CX is also a thriving area of growth for...an eagerness to learn and help develop the quickly-growing CX - Software Lifecycle team. Strong presentation skills, as… more
- Coinbase (Sacramento, CA)
- …tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution ... increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale...between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's… more
- Coinbase (Sacramento, CA)
- …deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality ... Golang, and React ecosystems, ensuring scalability, performance, and reliability. * Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI… more
- Coinbase (Sacramento, CA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- CBRE (Sacramento, CA)
- …opportunities to avoid any impacts to the critical path. + Provide Cx subject matter expertise in MEP systems, including HVAC, Electrical, Plumbing, Monitoring ... the project commissioning records + Assist in managing the closeout of all CX issues identified in the field with project stakeholders. Identify, document and track… more
- Pfizer (South San Francisco, CA)
- …at unprecedented speed through AI augmentation. You will collaborate closely with CX Leads and stakeholders to align priorities, gather feedback, and adapt solutions ... are organized for efficient collaboration **Capability Building & Enablement** + Train CX Leads on rapid prototyping techniques and tools + Create design templates… more