- Coinbase (Sacramento, CA)
- …foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX ... As a Senior Analyst, Compliance TMS Operations within the CX Compliance team, you will be responsible for conducting...* Advanced degree in business, finance, or customer experience ( CX ) * Proficiency with tools such as Google apps,… more
- Coinbase (Sacramento, CA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Cisco (San Jose, CA)
- …week in our Milpitas, CA office. **Meet the Team** Cisco's Customer Experience ( CX ) team is one of the company's fastest-growing groups, dedicated to creating ... customers and partners wherever they interact with Cisco. The CX Platform is designed to meet the diverse needs...a rapidly changing market. As leaders in our field, CX helps customers get the most value from their… more
- J&J Family of Companies (Santa Clara, CA)
- …This is the enterprise system-builder for Customer Success: establish the CX operating system (standards, playbooks, KPIs, cadence) used worldwide and ensure ... enterprise-level special projects. **Key Responsibilities** + Own the global CX operating system post-implementation-define "what good looks like," govern journey… more
- Zoom (San Jose, CA)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the ... + Designing and maintaining metrics, dashboards, and reporting to measure CX effectiveness, retention, renewals, and expansion performance. + Defining and implement… more
- Insight Global (San Jose, CA)
- …Description You will help meet customer needs while improving profitability for CX delivery teams. The Center's highly technical, global resources support customer ... theaters acting as a flawless delivery partner to other CX teams. * Design, implement Cisco leading edge technologies...on service delivery models to the Delivery teams and CX Management * Drive successful outcomes with Global Customer… more
- Oracle (Sacramento, CA)
- …gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud ... in implementation and support with minimum 5 years' experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).… more
- Amazon (San Francisco, CA)
- …fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first ... upon as an SME for our products. You'll mentor CX Agents, while working alongside them on customer issues....serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership.… more
- World Wide Technology (San Francisco, CA)
- …today! **What is the Customer Experience-Software Lifecycle Team and why join?** WWT's CX - Software Lifecycle team is focused on our customers first, partnering ... and our customers view us as their strategic advisors. CX is also a thriving area of growth for...an eagerness to learn and help develop the quickly-growing CX - Software Lifecycle team. Strong presentation skills, as… more
- Coinbase (Sacramento, CA)
- …tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution ... increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale...between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's… more
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