- Meta (Menlo Park, CA)
- …X Program Managers are a team of strategic leaders who work closely with CX , Marketing and Product to plan and manage brand foundations and cross-channel initiatives ... distribution, implementation and brand governance) 10. Central point of contact for CX team, Marketing and agencies 11. Define scope & deliverables, team resourcing,… more
- Meta (Burlingame, CA)
- **Summary:** As a CX Analyst Lead at Reality Labs' Customer Experience ( CX ) team, you'll be part of a global team that unlocks the power of customer feedback and ... insights to drive customer experience improvements and business growth. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing customer support surveys and operational data to identify areas for improvement, while partnering… more
- Verint Systems, Inc. (Sacramento, CA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative… more
- Kyndryl (Sacramento, CA)
- …+ Guide cross-functional consultants to design and implement customer experience ( CX ) transformation strategies. + Drive modernization of contact center technology ... 10+ years of experience in sales, consulting, services or transformation roles within CX , BPO, or CCaaS domains. + Proven track record of leading large-scale… more
- Verint Systems, Inc. (Sacramento, CA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative… more
- Verint Systems, Inc. (Sacramento, CA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative… more
- Verint Systems, Inc. (Sacramento, CA)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative… more
- Intuit (San Diego, CA)
- …plus. **How you will lead** + Lead the teams managing Customer Experience ( CX ), Voice of Customer (VoC) data science, survey and data infrastructure, reporting and ... improvement, and data-first decision-making. + Guide and inspire adoption of CX and VoC best practices, operationalize insights, and influence enterprise-level… more
- The Hertz Corporation (Sacramento, CA)
- …your background is in contact center operations, loyalty strategy, customer segmentation, or CX design, you know how to lead complex teams, drive execution at scale, ... revenue-generating service streams + Experience owning or co-owning service recovery or CX functions with measurable impact on retention + Analytical mindset with… more
- Amazon (San Francisco, CA)
- …products to foresee and satisfy those needs. We need to transform our CX into a smart, emotionally intelligent (digital) agent helping customers find audio content ... customer journeys. This greenfield team incubates high-impact opportunities to innovate our CX with AI, to drive and deliver this transformation across our audio… more