- PNC (Walnut Creek, CA)
- …Client Relationship Building, Competitive Advantages, Customer Experience ( CX ), Personal Initiative, Relationship Management, Results-Oriented **Competencies** ... Customer Relationship Management Applications, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Process… more
- Stanford Health Care (Newark, CA)
- …present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX , NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call routing, ... IVR reporting, and contact center operational metrics. Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with data from contact center platforms such as Genesys, NICE inContact, Avaya, Five9, Amazon Connect, CISCO or… more
- Cisco (San Diego, CA)
- …Team** Our Consulting Engineers are an integral part of the Customer Experience ( CX ) team delivering Business Critical Services to our customers! We combine the ... power of Cisco Analytics and Knowledge with the outstanding technical expertise and consulting (that's you) to drive value, innovation, and adoption in our customer's network. We help them to reduce risk, drive innovation, and improve their network to meet… more
- Intuit (San Diego, CA)
- …when to delve into details or maintain a high-level perspective.** + ** CX and Service Design Thinking:** **Understands customer behavior using design thinking and ... scientific methods. Applies systems thinking and has led customer experience creation from concept to production, demonstrating strengths in product management, customer experience or service design.** + **Analytical & Insightful:** **Strong analytical and… more
- PNC (Merced, CA)
- …**Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision Making, People Management, Proactive Behavior, ... Results-Oriented **Competencies** Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management **Work Experience** Roles at this level typically do not require a university / college degree,… more
- Intuit (Mountain View, CA)
- …Equivalent work experience will be considered. + Experience with contact center platforms and CX technology (eg, AI, RPA, knowledge tools) is a strong plus + This ... role will require collaboration across multiple teams, it will require up to 25% travel. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and… more
- Intuit (Mountain View, CA)
- …data), particularly in a connected manner + 5+ years of experience leading CX /VOC intercept survey programs (eg capturing metrics like CSAT, NPS, CES, open feedback) ... + Technical expertise in managing survey design, programming, placement/triggers, sampling, governance, embedded data capture, live workflows, and data analysis (in tools like Qualtrics or Medallia) + Experience fusing multiple structured and unstructured data… more
- SAP (San Ramon, CA)
- …as SAP Human Capital Management (HCM), SAP Fieldglass, SAP Ariba, SAP Customer Experience ( CX ), SAP Business Data Cloud, and more. This is your chance to contribute ... in a meaningful, high-impact role that safeguards digital sovereignty while driving innovation. **What you'll do** As a Cloud Operations Engineer, you'll: + Support Global Solution Experts in defining operating standards for the SAP Sovereign Cloud solutions.… more
- Oracle (Sacramento, CA)
- …needs:** **- Deep understanding of one or more ERP, HCM, SCM, CX , and industry solutions-paired with strong technical competence in Oracle technology platforms ... and integrations.** **- Hands-on experience with solution configuration, application development, or integration scenarios.** **- Excellent communication, presentation, and content creation skills.** **- The ability to explain technical details in business… more
- Amazon (San Francisco, CA)
- …responsibilities. All within a day you'll work across Engineering, Product and CX teams to track and deliver new or improve existing customer/product features. ... You'll work with stakeholders and engineers to clarify requirements, create schedules, track project status, communicate with hardware team and CM vendors, and solve problems to ensure product delivery. You will have flexibility on exactly what your day to day… more
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