- Oracle (Tallahassee, FL)
- …Agentic apps within the customer service domain as part of the Fusion CX Service product team. This includes developing intelligent, autonomous agents that enhance ... service request automation, knowledge management, agents that handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing product team,… more
- St. George Tanaq Corporation (Tallahassee, FL)
- …risk/issue management; ownership of outcomes. + Commitment to accessibility, CX improvement, reliability, and maintainability. **Education and Certifications** + ... Bachelor's in Computer Science, Software Engineering, Information Systems, or related field. + Preferred: Certified Scrum Developer (CSD), AWS Solutions Architect Associate, or Microsoft Azure Developer/Architect certification. **Physical Requirements** +… more
- Coinbase (Tallahassee, FL)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... auditing TMS cases to support Coinbase's AML/CFT (Anti-Money Laundering / Combatting the Financing of Terrorism) program. This role will also identify opportunities to improve procedural updates, create and present metrics, train new analysts, and work on… more
- Wondr Health (Tallahassee, FL)
- …initiatives rolled out in the program. . Partner cross-functionally with Product, CX , Creative, and Data teams to design and deliver engagement initiatives. . ... Identify engagement trends, gaps, and opportunities using participant behavior and performance data. . Deliver high quality work, business metrics on the performance of engagement initiatives. **KNOWLEDGE, SKILLS, AND ABILITIES:** . Experience with growth… more
- Oracle (Tallahassee, FL)
- …global rollouts (multi-region, multi-currency, multi-language) + Exposure to Oracle Cloud CX (Sales, Subscription Management), Oracle ERP/SCM, or other Oracle Cloud ... modules + Knowledge of partner/channel quoting models + Familiarity with product configuration in manufacturing / engineering / constraints-based industries + Experience in Agile/Scrum development methodologies + Certification in Oracle CPQ or related Oracle… more
- Oracle (Tallahassee, FL)
- …developing or extending Oracle Fusion SaaS applications (ERP, HCM, SCM, or CX ). * Strong working knowledge of Oracle Integration Cloud (OIC), Visual Builder ... (VB), Application Composer, and BI Publisher. * Demonstrated ability to work within secure federal environments and comply with DoD IT/security controls. * Proficiency in REST/SOAP web services, Groovy scripting, JavaScript, and SQL. * Familiarity with Agile… more
- Coinbase (Tallahassee, FL)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each… more
- Coinbase (Tallahassee, FL)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and ... value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The Consumer… more
- Coinbase (Tallahassee, FL)
- …of their tests. * *Test Environment Stability:* Collaborate with platform, infrastructure, CX , consumer, and SRE teams to ensure that test environments are stable, ... scalable, and accurately reflect production conditions. * *Technology Exploration:* Research and evaluate emerging testing technologies (web, mobile, AI/ML, backend) and integrate them into our ecosystem where appropriate. *What We're Looking For:* *… more
- Coinbase (Tallahassee, FL)
- …services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, ... with greater accuracy, and ultimately this leads to higher customer satisfaction levels and a better overall compliant experience for our customers. * *Role *- You will be building applications that will enable Coinbase Customer Agents and other users to… more