- Coinbase (Santa Fe, NM)
- …supported. At Coinbase, we are building a world-class Customer Experience ( CX ) organization that supports millions of users globally--across Consumer and Compliance ... operations. We're seeking a data-driven, operationally minded Senior Manager, CX Consumer Analytics to lead a team of analytics engineers in service of our Consumer … more
- Coinbase (Santa Fe, NM)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. * Act as the CX coordinating body for BPO RFPs, working with Legal and Procurement to drive partner selection,… more
- Zoom (Santa Fe, NM)
- Zoom CX is experiencing rapid growth and is seeking an ambitious and results-driven Account Executive to hunt and close new business opportunities. This strategic ... identifying and capturing greenfield opportunities, driving transformative customer experience ( CX ) outcomes through consultative solution selling. The ideal candidate… more
- Coinbase (Santa Fe, NM)
- …and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value ... and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager, you will play a critical role in shaping and… more
- Coinbase (Santa Fe, NM)
- …with innovative services, tools and applications that improve the efficiency and effectiveness of CX agents *Role - We would like to add an Engineering Manager to ... be doing (ie. job duties): * Wear multiple hats of Customer Experience, CX Agent Experience and Technology leader to deliver secure, scalable and efficient… more
- Coinbase (Santa Fe, NM)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Analytics Engineer on our team, you will own and… more
- The Hertz Corporation (Santa Fe, NM)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product,...experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and… more
- Concentrix (Santa Fe, NM)
- …customer experiences, accelerate digital transformation, and deliver actionable customer experience ( CX ) insights. We focus on tapping into sentiment and building an ... and customer expectations. We are searching for a talented CX Consultant to fill a critical role for a...while ensuring data accuracy and integrity + Provide actionable CX insights through data analysis using tools such as… more
- Concentrix (Santa Fe, NM)
- …new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B ... needs, with a targeted enterprise prospect, including but not limited to, IT, CX , Operations, HR, Finance and Procurement. - Provides effective and clear leadership… more
- Zoom (Santa Fe, NM)
- …looking for someone with a deep understanding of customer experience ( CX ), self-service automation, and AI-driven technologies. Zoom Virtual Agent is transforming ... conversational automation. About the Team You'll be joining the Zoom CX -marketing team, working cross-functionally with product, sales, design, and campaign teams… more