- Mass Markets (TX)
- …works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional ... experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In… more
- Toyota (Plano, TX)
- …you'll be doing** + Managing the Level 2 and Level 3 support of CX Agent Experience Domain. This includes Call Center technologies supporting call agents + ... Participate in Major Incident Management calls and help in resolution of high priority Incidents + Engage the corresponding Factories for issues that need resolution at L4 level + Participate in Problem Management in attaining countermeasures to avoid incident… more
- Eptura, Inc (Austin, TX)
- **Department** Commercial Operations - CX **Employment Type** Full Time **Location** Austin **Workplace Type** Fully remote **Shape the Future of Work with Eptura** ... At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted… more
- Fluor (Houston, TX)
- …example, relocating to site locations + Experience with managing the quality and Cx (commissioning) aspects of a data centers + Participate in sales and marketing ... efforts **Preferred Qualifications** + Jobsite experience and understanding of construction safety program + Project or area management experience in international locations and diverse cultural environments is recommended + Completion of all required in-house… more
- PNC (Allen, TX)
- …**Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision Making, People Management, Proactive Approach, ... Results-Oriented **Competencies** Branch Banking Services, Decision Making and Critical Thinking, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management, Selling. **Work Experience** Roles at this level typically do not… more
- TTEC (Austin, TX)
- …enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer ... where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to… more
- Southland Industries (Fort Worth, TX)
- …with leadership to identify needs for internal resources (eg, inspection team, CX , etc.). 9. Provides strategic input on personnel planning, emerging trends in ... the structural engineering field, and project delivery approaches as the team grows. 10. Builds relationships with principal engineers and their teams across regions to strengthen the structural engineering presence and ensure internal peers and clients… more
- Mass Markets (TX)
- …works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional ... experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In… more
- Coinbase (Austin, TX)
- …services, tools and applications that improve the efficiency and effectiveness of CX agents. This helps resolve customer issues and compliance KYC processes faster, ... with greater accuracy, and ultimately this leads to higher customer satisfaction levels and a better overall compliant experience for our customers. * *Role*- You will be building applications that will enable Coinbase Customer Agents and other users to… more
- Coinbase (Austin, TX)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each… more