- PennyMac (Carrollton, TX)
- …and implement technology initiatives + Track, measure, and report on key CX performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction ... (CSAT) + Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas for improvement in the customer journey + Translate complex data insights into clear, actionable recommendations for cross-functional teams +… more
- Amazon (Houston, TX)
- …for their business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to ... solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized… more
- Dow (Houston, TX)
- …stories into solutions that enhance employee and customer experience (EX/ CX ). + Solution Lifecycle Management: Drive end-to-end lifecycle-design, architecture, ... integration (buy vs. build), development, testing, and compliance with corporate standards and security policies. + Adoption & Support: Support implementation, user adoption, and define supplier/team support models. + Performance Management: Establish… more
- Oracle (Austin, TX)
- …Teams** + Partner with networking, storage, SaaS applications (Fusion, ERP, HCM, CX ), and database teams. + Propose technical solutions that bridge infrastructure ... and business needs to ensure seamless integration across platforms. **Lead Technical Discussions** + Serve as the technical SME for customers, internal teams, and project managers. + Lead architectural design sessions and troubleshoot complex data flow issues,… more
- Oracle (Austin, TX)
- …enhancing report performance. **Desirable Skills:** + Experience with Fusion Applications (ERP/HCM/SCM/ CX ) + Ability to design and develop ETL Interfaces, Packages, ... Load plans, user functions, variables, and sequences in ODI to support both batch and real-time data integrations. + Worked with multiple Cloud Platforms. + Certified on FDI, OAC and ADW. Disclaimer: **Certain US customer or client-facing roles may be required… more
- Meta (Temple, TX)
- …and Instrumentation and Control (I&C) disciplines 24. Experience leading QA/QC and Cx programs 25. Experience in contractor, consultant, and vendor management 26. ... Experience in mission critical power and cooling infrastructure or other critical systems 27. Experience adapting to a hands-on, start-up work environment 28. Travel domestically as needed (anticipated 40-60%) **Preferred Qualifications:** Preferred… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …the customer experience across all touchpoints, ensuring a cohesive and positive journey. CX Strategic Vision & AI Roadmap + Develop and execute a strategic roadmap ... for integrating AI technologies into the contact center, aligned with organizational goals and customer experience objective. Team Leadership + Lead, coach, and mentor a team of customer experience agents, fostering a high-performance and customer-focused… more
- Deloitte (Dallas, TX)
- …or related discipline. + Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics) including leading or participating in at least ... one full end-to-end implementation. + Certifications in Medallia and/or Qualtrics. + 1+ years of basic project management experience (Agile frameworks preferred). + Experience with API integrations, SSO/OAuth setup, and data transformation (ETL) concepts. +… more
- EPAM Systems (Austin, TX)
- …expertise in SAP S/4HANA (Finance, Logistics, Manufacturing), SAP SCM, and SAP CX + Strong understanding of SAP S/4HANA migration, implementation approaches, and ... methodologies (eg, SAP Activate, Agile) + Proven leadership skills with experience managing SAP teams, governing project deliveries, and working with outsourcing/delivery models (onshore, nearshore, offshore) + Advanced planning, management, and project… more
- Comcast (Dallas, TX)
- …or any other basis protected by applicable law. **Skills:** Customer Experience ( CX ); Customer Relationships; Sales; Communication Base pay is one part of the ... Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast… more