- Coinbase (Austin, TX)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- IBM (Coppell, TX)
- …Cloud Services, Oracle ERP Cloud, Oracle SCM Cloud, and/or Oracle CX Cloud. * Solid understanding of retail business models-brick-and-mortar, e-commerce, ... skills. * Oracle Cloud Certifications in Financial services, SCM, ERP, or CX . * Experience in agile and iterative implementation methodologies. **Preferred technical… more
- Zoom (Austin, TX)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and executing the ... + Designing and maintaining metrics, dashboards, and reporting to measure CX effectiveness, retention, renewals, and expansion performance. + Defining and implement… more
- Teleperformance USA (TX)
- …analysts to manage complex regulatory requirements and embedding customer experience ( CX ) principles into the operational framework.** **This position is 100% work ... an active passport.** **Your Responsibilities** **_Operational Leadership & Customer Experience ( CX ):_** + ** CX -Driven Compliance:** **Lead the integration of… more
- Oracle (Austin, TX)
- …gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud ... in implementation and support with minimum 5 years' experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).… more
- Coinbase (Austin, TX)
- …tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution ... increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale...between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's… more
- Coinbase (Austin, TX)
- …deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality ... Golang, and React ecosystems, ensuring scalability, performance, and reliability. * Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI… more
- Coinbase (Austin, TX)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Mass Markets (TX)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (Killeen, TX)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
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