- Stantec (Alexandria, VA)
- …magazines.) - Delegates and oversees project tasks to be performed by other Cx team members project engineers and designers within their own discipline. - Develops ... resolve complex problems within the engineer's discipline. - Comprehensive knowledge of Cx practices and processes in own discipline and basic knowledge of practices… more
- Oracle (Richmond, VA)
- …gather requirements and translate functional needs into technical specifications for CX (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud) Cloud ... in implementation and support with minimum 5 years' experience with Oracle CX Cloud products (CPQ, Marketing Cloud, Field Service Cloud, Fusion Sales/Service Cloud).… more
- Coinbase (Richmond, VA)
- …tooling and you will collaborate closely with Engineering, Data Science, and CX teams to align on ambitious objectives, define strategy, and drive execution ... increase automation rates. * Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale...between our customers and human agents. * Partner with CX to conduct buy vs. build analysis and RFP's… more
- Coinbase (Richmond, VA)
- …deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality ... Golang, and React ecosystems, ensuring scalability, performance, and reliability. * Partner with CX to conduct buy vs. build analysis and RFP's on emerging AI… more
- Coinbase (Richmond, VA)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- St. George Tanaq Corporation (Richmond, VA)
- …Life Cycle, Agile delivery practices, and DevSecOps standards to improve customer experience ( CX ) and mission outcomes. This is a fully remote position supporting a ... secure coding, automated testing, CI/CD, and alignment with 508 accessibility and CX validation. + Collaborate closely with UX, data, DevOps, security, and program… more
- Mass Markets (VA)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- Concentrix (Richmond, VA)
- …be responsible for:** + Understanding the digital transformation landscape. + Understanding CX technical solutions and the value it creates for clients. + Creating ... software development services company, selling into a mobility (or similar) sector. + CX Ops experience, AI, Trust & Safety, Training, etc. + Experience with… more