- Coinbase (Jefferson City, MO)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead, a pivotal role focused on ensuring Coinbase customers ... you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Coinbase (Jefferson City, MO)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Jefferson City, MO)
- …Attendance is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms ... customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- Coinbase (Jefferson City, MO)
- …alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization plays an imperative role in achieving our mission. Our team ... and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that… more
- Coinbase (Jefferson City, MO)
- …quality of their tests. * *Test Environment Stability:* Collaborate with platform, infrastructure, CX , consumer , and SRE teams to ensure that test environments ... connection, and alignment. Attendance is expected and fully supported. The Consumer Eng Test Infrastructure (CETI) team is dedicated to elevating product… more
- Coinbase (Jefferson City, MO)
- …comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Operations within the CX Compliance ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Coinbase (Jefferson City, MO)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- H&R Block (MO)
- …- one that defined an industry and is now leading its transformation. The Program Manager - Financial Services within the Product Support & Insights Team champion s ... customer s' servici ng journeys while simultaneously improving the CX and driving incremental LTV + Own and broadcast...enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management + Create and manager support… more
- Coinbase (Jefferson City, MO)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program , transaction monitoring, KYC, CDD, and EDD policies, procedures and… more
- H&R Block (MO)
- …throughout our customer s' servici ng journeys while simultaneously improving the CX and driving incremental LTV + Own and broadcast customer insights across ... the enterprise and be a trusted advisor to our most senior leadership Financial/Budget Management + Create and manage support budgets for each product with accuracy… more
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