- Coinbase (Austin, TX)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is ... deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer feedback, and voice-of-customer insights to improve quality… more
- SCI Shared Resources, LLC (Houston, TX)
- …for customer engagement touchpoints to measure value delivered. + **Define, Measure, and Report CX KPIs** : Establish and track CX -related KPIs, such as NPS, ... : Collaborate with the Digital Leaders to develop and implement the CX strategy and future-state customer journey. Analyze customer touchpoints, identify pain… more
- World Wide Technology (Dallas, TX)
- …form high performance team? Come join WWT today! We are looking for a Client Manager to join our Global Service Providers team. **Why should you join Global Service ... Provider Sales?** As a Client Manager you will lead WWT sales efforts with large, Tier 1, Global Service Provider customers. Armed with the expertise of our sales… more
- Toyota (Plano, TX)
- …expertise. + Proven experience in building large-scale customer experience ( CX ) and distributed multi-tenant high-availability platforms, as well as developing ... Java script frameworks, architecture, design patterns, Restful API development, and CX engineering. + Experience working effectively in a fast-paced environment,… more
- Coinbase (Austin, TX)
- …friction before it impacts our users. We partner closely with Product, Engineering, CX Operations, and Automation teams to build systems that predict and reduce ... excellence, including data scientists and data engineers. * Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing… more
- Amazon (Austin, TX)
- …solutions for their most complex challenges. AWS is seeking a WW Sr Manager , GTM Business Development to manage our Connect GTM field strategy by geography ... Tasks, Customer Data Profiles, and more). As the Sr Manager , WW GTM Business Development, you will have the...- Leadership experience in a customer-facing role in the CX /VDI technology industry Preferred Qualifications - Experience working with… more
- Amazon (Austin, TX)
- …enable seamless in-store operations and exceptional customer service, is looking for a Sr Product Manager to join our team. This role will own a core UTR product for ... the voice of the customer and associate as we advocate for a bar-raising CX through improved product experiences. A successful candidate thinks big by defining the… more
- Verint Systems, Inc. (Austin, TX)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... Job Function:** As a key member of Professional Services, the role of the Program Manager is to serve as a customer advocate and is responsible for managing a… more
- Mass Markets (Killeen, TX)
- …that extend across multiple countries. We deliver Customer Experience ( CX ), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology ... a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive...MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that… more
- Verint Systems, Inc. (Austin, TX)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation. We ... at www.verint.com . **Overview of Job Function:** The Senior Manager , Financials Applications, will play a pivotal role within...support for all Financial and related systems. The Sr. Manager will be responsible for leading a global team… more