- Coinbase (Trenton, NJ)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Program Manager , you will play a critical role ... and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the most trusted and value… more
- Coinbase (Trenton, NJ)
- …collaboration, connection, and alignment. Attendance is expected and fully supported. As the CX Compliance Program Manager at Coinbase, you'll lead the ... accessible to everyone. We are seeking an experienced Compliance Program Manager to oversee the execution of high-priority regulatory compliance Programs… more
- Coinbase (Trenton, NJ)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead a team of analytics ... engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible for delivering the… more
- Coinbase (Trenton, NJ)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...their corresponding links. Additionally, Coinbase participates in the [E-Verify program ](https://static-assets.coinbase.com/e-verify.pdf) in certain locations, as required by law. Coinbase… more
- The Hertz Corporation (Trenton, NJ)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product,...Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement &… more
- Coinbase (Trenton, NJ)
- …and alignment. Attendance is expected and fully supported. * *Team* - EAA CX Agent Experience organization is a vital part of Coinbase's Enterprise Applications and ... of bringing a billion users on chain. The EAA CX AE organization is responsible for building the customer...*Role* - We would like to add an Engineering Manager to help extend our platform at Coinbase in… more
- Coinbase (Trenton, NJ)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Trenton, NJ)
- …and fully supported. *What you'll be doing (ie. job duties): * Group Product Manager (L7) and all of the associated expectations * You will be responsible for ... for a customer before it becomes a real issue * AI-driven assistive tooling for CX agents (you will not own all agent tooling, but you will provide AI-driven tooling… more
- Coinbase (Trenton, NJ)
- …internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives * ... Oversee program documentation-requirements, milestones, prioritization, and communication artifacts * Develop and manage functional specifications, release plans,… more
- Mondelez International (East Hanover, NJ)
- …the Confections Demand Planning Team in creating a forecast and supporting information (eg Cx bridge) for the demand review process. You will also lead the LTCP ... tool BUDDI and its reporting arm, BUDDIBOARD. Incorporating the latest Category calls, Cx $$/Lb inputs and GR/Lb inputs are examples of some of the needs.… more