- Highmark Health (Albany, NY)
- …Inc. **Job Description :** **GENERAL OVERVIEW:** Primary accountability is to perform Command Center support to call center teams and provide evaluation and ... problems/issues/concerns and/or real-time business activity monitoring from the Command Center . **ESSENTIAL RESPONSIBILITIES:** 1. Forecast future Customer Service call… more
- Humana (Albany, NY)
- …Workforce Management , AI/ML, Chatbots etc. + Experience integrating contact center applications with other SaaS cloud solution (like Salesforce, ServiceNow, MS ... to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The...of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research.… more
- Kelly Services (Cortland, NY)
- …needed. **Skills Needed:** + Good communication. + Basic computer skills. + Call Center experience. + Strong time management . + Customer-focused. + Team player. ... **Customer Service Associate in Cortland Needed with Call Center experience!** **Schedule: Monday - Friday, 8:00 AM...center experience. + Basic computer skills (Microsoft, Google, data entry). **This temp-to-hire role is perfect for someone… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Identifies agent communication needs and makes recommendations to Call Center management . **Minimum Qualifications** + Associate's Degree preferred or ... customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
- ConnectLife (Williamsville, NY)
- Referral Intake Coordinator- Healthcare Call Center 4444 Bryant and Stratton Way, Williamsville, NY Healthcare Customer Service Representatives are encouraged to ... Responsible for all incoming calls to the Donor Referral Center . Collects all pertinent information over the phone for...the phone for initial donation referral, and simultaneously inputs data into the internal electronic medical record. Status :… more
- WMCHealth (Poughkeepsie, NY)
- REGISTERED NURSE- Total Joint Center Company: MidHudson Regional Hospital City/State: Poughkeepsie, NY Category: Nursing/Nursing Management Department: Total ... needs. + Identifies key nursing diagnosis from the assessment data . + Prioritizes nursing diagnoses with consideration of cultural/religious/spiritual needs.… more
- Enhanced Protection Services (Armonk, NY)
- …+ Stay at front edge of industry best practices relating to control center security management and related services **EXPERIENCE, EDUCATION, LICENSES & ... plans, employee assistance programs, and exclusive perks. The Global Security Operations Center Manager is an integral part of the client's Physical Security &… more
- New York State Civil Service (Staten Island, NY)
- …projects, day-to-day activities and services, liaison with host psychiatric center and community providers, personnel and quality management .Responsibilities ... Addiction Services and Supports, Office of Title Assistant Director Addiction Treatment Center 1, M1 - South Beach ATC Occupational Category Health Care,… more
- New York State Civil Service (Bronx, NY)
- …of Title Intensive Case Manager (NY HELPS), New York City Children's Center , Bronx Campus, P26040 Occupational Category Health Care, Human/Social Services Salary ... No County Bronx Street Address New York City Children's Center - Bronx Campus 1300 Waters Place City Bronx...Description NYCCC is recruiting a Director of Clinical Risk Management Department to oversee their Risk Management … more
- Albany Medical Center (Albany, NY)
- …Laboratory Technologist, Cytotechnologist or Histotechnologist - required + Extensive management experience - required + Effectively and cooperatively communicate ... Consult on the selection of appropriate lab tests for the diagnosis and management of disease. + Communicate status of projects and prospectively identify potential… more