- Insight Global (Irving, TX)
- …* Define and deliver the AI & Automation roadmap supporting contact center modernization and BS&T transformation objectives. * Partner with Product Leads (CCaaS, ... and operationalize automation governance, standards, and KPI frameworks across the Contact Center CoE. * Serve as the primary liaison to vendor and platform… more
- Bank of America (Fort Worth, TX)
- …recommends solutions when fraud has been identified + Records data captured during client interactions accurately + Identifies and escalates through appropriate ... through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging...Issue Management + Active Listening + Adaptability + Client Solutions Advisory + Data Collection and Entry… more
- Deloitte (Fort Worth, TX)
- …cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data , AI, network, and hybrid cloud ... workflows, including eligibility, adjudication and payment processes. + Work command center shifts to investigate during go-live, document, and resolve break-fix… more
- Charles Schwab (Austin, TX)
- …and business rules is essential + Experience driving innovative and strategic enterprise data solutions + Bachelor's degree, preferably in technical field In ... on site in the specified location(s). Within Operational Services, the Transformation Solutions Platforms (TSP) is a multi-functional group that is helping to drive… more
- Zoom (Austin, TX)
- …Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical ... evaluation systems that drive continuous improvement using advanced LLMs and data science. Responsibilities + Leading multi-step conversational workflow design using… more
- USAA (Plano, TX)
- …technology stakeholders to translate strategic objectives into robust messaging solutions , ensuring observability, compliance, and end-to-end reliability. The ideal ... to influence and shape priority, cost transparency and execution of architecture solutions and domain direction. + Assess domain applications in collaboration with… more
- Transdev (San Antonio, TX)
- …decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in ... their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions . Transdev US employs a team of 32,000 across 400 locations while… more
- Deloitte (Austin, TX)
- …cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data , AI, network, and hybrid cloud ... the Tapestry UM module area across all client regions + Work command center shifts to investigate during go-live, document, and resolve break-fix tickets. + Conduct… more
- J&J Family of Companies (Houston, TX)
- …treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we ... are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for… more
- Google (Austin, TX)
- …**Preferred qualifications:** + Experience translating business requirements into technology solutions for customers adopting cloud solutions . + Experience ... partners, systems integrators and third-party developers to deliver high-impact solutions . + Experience in application/workload migration to public cloud providers… more