- Tompkins Community Bank (Batavia, NY)
- …and chat service requests with the goal of providing excellent customer satisfaction and customer retention. Responsible for answering escalated calls from ... for all bank products utilizing experience and advanced knowledge to addresses complex customer inquiries and problems, with a high degree of skill and ability to… more
- SHI (Albany, NY)
- …need to thrive - in our offices or yours.** **Job Summary** The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support ... Services & Software business. The Customer Success Manager will work closely with SHI sellers...customers on consumption, track issues, position services, and track service engagements + Take lead and execute on tracking… more
- Coinbase (Albany, NY)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... with Product Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer satisfaction (CSAT).… more
- The Raymond Corporation (East Syracuse, NY)
- …customer -focused Parts Customer Support Specialist to join our dedicated and dynamic Customer Service team. In this critical role, you will serve as a key ... in a senior or lead-level role. * Proficiency with customer service and CRM platforms (ServiceNow experience...13 Paid Holidays * Affordable Medical plans and no-cost Dental & Vision options * 100% 401(k) match up… more
- Enterprise Mobility (Rochester, NY)
- … Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, ... profit sharing + Health Insurance + Life Insurance + Dental Insurance + Vision Insurance + Training and development...calls as assigned + Provide a high level of customer service by assisting customers and assessing… more
- Enterprise Mobility (New Rochelle, NY)
- … Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, ... savings plan + Extended Health Benefits (Medical, Prescription Drug, Dental and Vision) + Life Insurance + Training and...calls as assigned + Provide a high level of customer service by assisting customers and assessing… more
- Enterprise Mobility (Southampton, NY)
- …Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily ... days your first year, plus 6 holidays + **Health, Dental , Vision insurance** ; Life Insurance; Prescription coverage +...or GED + Must at least two years of customer service experience OR have two years… more
- Kelly Services (Rochester, NY)
- …Hold a high school diploma - Ability to speak French (preferred) - 2 years of customer service and order entry experience. - Have a basic understanding of ... customer service operations and possess good communication...Kelly offers eligible employees voluntary benefit plans including medical, dental , vision, telemedicine, term life, whole life, accident insurance,… more
- Liberty Utilities (Newburgh, NY)
- Manager, Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... strategies aligned with organizational goals. + Brief cross-functional team members on Customer sentiments to improve service reliability, cost efficiency, and … more
- The Hertz Corporation (Albany, NY)
- …+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and ... We are seeking a Customer Experience Manager to lead CX strategy and...leadership teams + Background in travel, hospitality, or other service -intensive industries where in-person experiences are core to the… more