- SMX (Quantico, VA)
- …internal DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and provide a weekly ... orders, and service requests + Provide Active Directory Service Desk Resolution Reports documentation to the service desk... Desk Resolution Reports documentation to the service desk on the procedures for completing the task +… more
- SAIC (Reston, VA)
- …task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + ... Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians + ServiceNow Developers **All… more
- ManTech (Mclean, VA)
- …holidays. **Minimum Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree + 1+ year of hands-on experience supporting ... customer IT help desk . + Experience resolving technical problems and answering queries...Qualifications:** + Related work experience in a technical help desk position. + Special non-commercial systems administrator experience (access… more
- ManTech (Herndon, VA)
- …Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience in service ... desk support and operations. + One of the following...ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile methodologies… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service. **Contributions** **What You'll Do** + ... Azure Functions. + **Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless user experience. +… more
- TekSynap (Arlington, VA)
- …(WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement initiatives. + ... and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance,...a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and… more
- Xerox (Richmond, VA)
- …contact for all equipment, support and service. + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + Check for incoming ... designated area + Daily check in email to Help Desk + Xerox Onsite to keep consistent updated logs...causes of downtime and repairs outside the Xerox Help Desk Activity and update Remedy by end of each… more
- Extra Space Storage (Richmond, VA)
- …Requirements** + Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure ... Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (ie car rental, RV rental,… more
- Leader Communications Inc. (Portsmouth, VA)
- …not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and ... SECURITY CLEARANCE REQUIREMENTS: Secret Skill & Certification Requirements + IT Help Desk support + Remedy + Hardware/Software support + User/permissions support, +… more
- Epsilon, Inc (Quantico, VA)
- …for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Information ... with disabilities to perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to operate a computer keyboard… more