- SMX (Quantico, VA)
- …SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service requests + Provide ... documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and service requests +… more
- THOR Solutions, LLC (Norfolk, VA)
- …on use of the TSRA Tracker Database. + Assist the CMAV Scheduler and Type Desk personnel on use of the CMAV Tracker Database. + Develop, maintain, update and manage ... upon customer requirements and schedule. Typical Physical Activity: Primarily desk /computer work in an office environment. Periodic visits to waterfront/shipboard… more
- THOR Solutions, LLC (Norfolk, VA)
- …Material Office (PMO), Port Engineers (PE) and Maintenance Teams (MT), CNSL Type Desk Officers, support contractors, and other CNSL staff codes in matters pertaining ... upon customer requirements and schedule. Typical Physical Activity: Primarily desk /computer work in an office environment. Periodic visits to waterfront/shipboard… more
- SAIC (Quantico, VA)
- …cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT ... technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users. + Coordinates, resolves, and closes service requests beyond first call resolution. + Handles… more
- ManTech (Mclean, VA)
- …(DMA) certification + 4+ years of experience providing technical support in a help desk , service desk , or incident management role. + Candidates should bring a ... strong background in IT troubleshooting and customer service, with experience supporting a broad range of technologies. + Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications… more
- NTT DATA North America (Alexandria, VA)
- …experience working with government employees to define performance measures for a help desk /service desk + 10 years of experience providing exceptional customer ... service in a federal environment + 3 years of managerial/leadership experience. + **Must be a US citizen with a current Public Trust clearance.** + **Must live a commutable distance to the client site in Alexandria, VA.** + Must be either PMP or ITSM… more
- CACI International (Chantilly, VA)
- …standard operating procedures, audit compliance, end user training, and Help Desk support. + Provide expertise in PPBE to support application functionality ... daily with the end user community via phone and email during specified Help Desk hours. + Candidates must be located in the Washington, DC metropolitan area with… more
- V2X (Springfield, VA)
- …as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array of systems, ... and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC findings as reported… more
- CGI Technologies and Solutions, Inc. (Springfield, VA)
- …and reports to the SITS. Responsibilities include compiling service desk reports, managing device inventory spreadsheets, facilitating intake/outtake procedures, ... Suite. * Tracks various communications channels. * Proficient in Manage Engine service desk application. Hourly Rate: $35.64/hour CGI is required by law in some… more
- CACI International (VA)
- …Management Team (AMT), Life Cycle Management Division Director, Engineering Type Desk , and PPE in Shipboard Automated Maintenance Management and Port Engineer ... + When assigned supporting the Life Cycle Management Division Director, Engineering Type Desk and Principal Port Engineer (PPE), work will be performed from the… more