- Koniag Government Services (Arlington, VA)
- …+ Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software products, skill ... policies, procedures, and strategies that govern the planning and delivery of help desk services. + Working knowledge of and experience working in and around the… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Vienna VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT ... requests for IT support as part of a Service Desk operation + Ensure all time reporting and other...using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, Citrix experience… more
- Robert Half Technology (Richmond, VA)
- Description We are looking for an experienced Help Desk Analyst III to join our team on a long-term contract basis in Richmond, Virginia. In this role, you will ... operating systems. Requirements * Significant experience in a Level 3 Help Desk or equivalent technical support role. * Advanced proficiency with Microsoft Office… more
- Cayuse Holdings (Richmond, VA)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
- NTT America, Inc. (Ashburn, VA)
- …7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company ... other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors to provide the… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents. ... skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities...years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound ... our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your exceptional customer service skills… more
- Amentum (Falls Church, VA)
- **Amentum** is seeking a ** Desk Officer** to support our Client in the Northern Virginia area. Required Qualifications: + Bachelor's degree and at least 7-12+ years ... at the time of application Desired Qualifications: + Customer certification as a Desk Officer or Staff Operations Officer + Experience in Intelligence Operations /… more
- CompuCom (Richmond, VA)
- …Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team. Our Service Desk Support Agents coordinate, diagnose, ... and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and Desktop Support is… more